Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the development and optimisation of our marketing websites using Drupal CMS.
- Company: Join Arriva Group, a top European transport partner with a strong sustainability focus.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact on user experience and digital content management.
- Qualifications: Experience in product ownership or UX design, especially with CMS environments.
- Other info: Dynamic role with potential for career advancement in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Apply for the ACE Product Owner - WEB role at Arriva Group. Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We are looking for an ACE Product Owner to join our Arriva Customer Experience (ACE) team on a full‑time, permanent basis. This role will be based at either our Sunderland or London office.
The ACE Product Owner for WEB will work with stakeholders to prioritise initiatives and manage development and optimisation of our Marketing websites using Drupal CMS and Site Studio. This role ensures seamless content management, governance, and user experience across digital platforms, aligning with business objectives and brand standards.
Direct Responsibilities- Product Ownership
- Define and maintain the roadmap for CMS and Site Studio capabilities.
- Act as the subject matter expert for Site Studio components, templates, and workflows.
- Ensure governance and best practices for content creation, publishing, and design consistency.
- Content Management & UX
- Oversee creation and editing of content using Site Studio’s visual builder.
- Manage reusable components, global styles, and responsive layouts.
- Implement SEO‑friendly practices, including schema markup and canonical link management.
- Stakeholder Collaboration
- Work closely with marketing, design/UX, and technology teams to deliver high‑quality web experiences.
- Liaise with external vendors and technology partners for CMS enhancements.
- Workflow
- Design and maintain end‑to‑end workflows for CMS changes.
- Implement role‑based permissions and ensure compliance with governance standards.
- Integrate workflows with agile sprint cycles for timely delivery of website updates.
- Monitor workflow efficiency and introduce automation where possible.
- Provide training and documentation for teams on workflow processes and Site Studio best practices.
- Continuous Improvement
- Monitor performance metrics and user feedback to drive iterative improvements.
- Stay updated on emerging CMS technologies and Site Studio features.
- Experience as a Product Owner or UX Designer familiar with CMS environments.
- Knowledge of Drupal CMS and Site Studio.
- Strong understanding of UX principles, responsive design, and SEO.
- Excellent stakeholder management and communication skills.
- Familiarity with agile methodologies and product management tools.
- A well‑defined CMS and Site Studio roadmap aligned with business objectives.
- Roadmap communicated and understood by all stakeholders.
- Features and enhancements prioritised based on measurable business value.
- Demonstrable improvement in customer experience and engagement metrics.
- Backlog items are well‑groomed, prioritised, and linked to strategic goals.
- Decisions supported by analytics (e.g., user behaviour, SEO performance).
- KPIs tracked and reported consistently.
- Adoption of new CMS capabilities or Site Studio features that enhance efficiency.
This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development. The closing date for applications is Friday 26th December 2025. Arriva Group reserves the right to close this vacancy early.
ACE Product Owner - WEB employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ACE Product Owner - WEB
✨Tip Number 1
Get to know the company inside out! Research Arriva Group's values, recent projects, and their approach to customer experience. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone on the inside can give you valuable insights and even a referral, which can make all the difference in landing that interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to product ownership and UX design. Think about how your experience with CMS and Site Studio aligns with their needs, and be ready to share specific examples of your past successes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about the role. Good luck!
We think you need these skills to ace ACE Product Owner - WEB
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ACE Product Owner role. Highlight your experience with CMS, especially Drupal, and any relevant UX design skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of stakeholder collaboration and agile methodologies.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Metrics and examples of improved user experiences or successful project deliveries will catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the Arriva family!
How to prepare for a job interview at Arriva Group
✨Know Your CMS Inside Out
Make sure you brush up on your knowledge of Drupal CMS and Site Studio. Be prepared to discuss how you've used these tools in the past, and think of specific examples where you’ve improved user experience or content management.
✨Showcase Your Stakeholder Skills
Arriva values collaboration, so come ready to share experiences where you've successfully worked with marketing, design, and tech teams. Highlight how you managed expectations and delivered high-quality web experiences.
✨Demonstrate Your Agile Mindset
Familiarity with agile methodologies is key for this role. Be ready to explain how you've integrated workflows into agile sprints and how you’ve used metrics to drive improvements in your projects.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges related to content governance or SEO practices. Think through potential scenarios and how you would apply best practices to ensure a seamless user experience.