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- Tasks: Lead the development of our marketing websites and enhance user experience.
- Company: Join Arriva, a leading European transport partner with a strong sustainability agenda.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Why this job: Shape the digital experience for millions of passengers across Europe.
- Qualifications: Experience in product ownership or UX design, especially with CMS like Drupal.
- Other info: Dynamic team environment with opportunities for continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024.
This role will be based at either our Sunderland or London office. The ACE Product Owner for WEB will work with stakeholders to prioritise initiatives and manage development, and optimisation of our Marketing websites using Drupal CMS and Site Studio. This role ensures seamless content management, governance, and user experience across digital platforms, aligning with business objectives and brand standards.
Direct responsibilities:- Product Ownership
- Define and maintain the roadmap for CMS and Site Studio capabilities.
- Act as the subject matter expert for Site Studio components, templates, and workflows.
- Ensure governance and best practices for content creation, publishing, and design consistency.
- Content Management & UX
- Oversee creation and editing of content using Site Studio's visual builder.
- Manage reusable components, global styles, and responsive layouts.
- Implement SEO-friendly practices, including schema markup and canonical link management.
- Stakeholder Collaboration
- Work closely with marketing, design/UX, and technology teams to deliver high-quality web experiences.
- Liaise with external vendors and technology partners for CMS enhancements.
- Workflow
- Design and maintain end-to-end workflows for CMS changes.
- Implement role-based permissions and ensure compliance with governance standards.
- Integrate workflows with agile sprint cycles for timely delivery of website updates.
- Monitor workflow efficiency and introduce automation where possible.
- Provide training and documentation for teams on workflow processes and Site Studio best practices.
- Continuous Improvement
- Monitor performance metrics and user feedback to drive iterative improvements.
- Stay updated on emerging CMS technologies and Site Studio features.
- Experience as a Product Owner or UX Designer familiar with CMS environments.
- Knowledge of Drupal CMS and Site Studio.
- Strong understanding of UX principles, responsive design, and SEO.
- Excellent stakeholder management and communication skills.
- Familiarity with agile methodologies and product management tools.
- A well-defined CMS and Site Studio roadmap aligned with business objectives.
- Roadmap communicated and understood by all stakeholders.
- Features and enhancements prioritised based on measurable business value.
- Demonstrable improvement in customer experience and engagement metrics.
- Backlog items are well-groomed, prioritised, and linked to strategic goals.
- Decisions supported by analytics (e.g., user behaviour, SEO performance).
- KPIs tracked and reported consistently.
- Adoption of new CMS capabilities or Site Studio features that enhance efficiency.
This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
The closing date for applications is midnight on Sunday 22 March 2026. Arriva Group reserves the right to close this vacancy early.
ACE Product Owner employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ACE Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Arriva. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with CMS and UX design. This will help you stand out during interviews.
✨Tip Number 3
Be ready to discuss your ideas! Think about how you would improve Arriva's digital platforms and be prepared to share your thoughts during interviews. It shows you're proactive and engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace ACE Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the ACE Product Owner role. Highlight your experience with CMS, especially Drupal, and any relevant UX design skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Stakeholder Management Skills: Since collaboration is key for this role, make sure to include examples of how you've successfully worked with different teams or stakeholders in the past. We love seeing how you can bring people together to achieve common goals!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Arriva Group
✨Know Your CMS Inside Out
Make sure you brush up on your knowledge of Drupal CMS and Site Studio. Be ready to discuss how you've used these tools in the past, and think of specific examples where you’ve improved user experience or optimised content management.
✨Showcase Your Stakeholder Skills
Prepare to talk about your experience collaborating with different teams. Think of instances where you successfully managed stakeholder expectations or facilitated communication between marketing, design, and tech teams.
✨Demonstrate Your UX Understanding
Be ready to discuss UX principles and how they apply to web development. Bring examples of projects where you implemented responsive design or SEO-friendly practices, and explain the impact these had on user engagement.
✨Emphasise Continuous Improvement
Highlight your approach to monitoring performance metrics and gathering user feedback. Share how you’ve used this data to drive improvements in previous roles, and be prepared to suggest ways you could enhance Arriva's digital platforms.