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- Tasks: Support customers and manage queries in a fast-paced environment.
- Company: Join ARR Craib Ltd, a leader in logistics and transport services.
- Benefits: Competitive salary, flexible hours, and great perks like retail discounts.
- Other info: Enjoy excellent training opportunities and a supportive work culture.
- Why this job: Be part of a dynamic team and grow your career with us.
- Qualifications: Strong communication skills and a solution-driven mindset are essential.
The predicted salary is between 30000 - 32000 £ per year.
Location: Aberdeen
About Us: At ARR Craib Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
We are currently recruiting for a Customer Service Operator to work out of our busy depot in Dyce.
Key Responsibilities:
- Working closely with our customer and internal operations team to ensure customer requirements are met and that any issues are flagged to customers in a timely manner.
- Fulfil customer relations and a range of associated administrative duties with accuracy and efficiency.
- Answering all queries via email, phone and face to face.
- Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System.
- Managing key accounts ensuring service levels are achieved.
- Communicating service issues directly with the customer and agreeing corrective action.
- Liaising on a daily basis with both internal and external customers and drivers.
The job can be fast paced and the work in the department can be very pressurised; however, you will be given the support and training needed to be successful in the job.
Requirements:
- Experience of working in a similar role is advantageous.
- Ability to communicate at all levels.
- Excellent organisational skills and prioritising workload.
- Attention to detail.
- Working to deadlines.
- Excellent time keeping and reliability.
- Solution driven and flexible approach to your work.
- Able to work as part of a team and on own initiative.
- MS packages to include, Word, Excel, PowerPoint and Outlook.
Why Join ARR Craib Ltd?
- Competitive Salary: 30,000k per annum - 32,000k per annum depending on experience.
- Hours: Monday to Friday 08:00hrs-17:00hrs - a level of flexibility will be required.
- Training: Monthly courses for a variety of areas.
- Benefits: Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support, and more.
- Career Growth: Explore opportunities for professional development within our expanding business.
- Company Benefits: Excellent holiday allowance, life assurance, pension, and sickness scheme.
- Extras: Christmas Savings Club, Black Circle Tyre Discount, Cycle To Work Scheme, Free Uniform and paid Volunteer Day.
- Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program.
- Team Environment: Be part of a strong culture of teamwork and collaboration.
How to Apply:
If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.
Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.
Contact Us: For any queries, please contact our Recruitment Team. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.
Customer Service Operator employer: ARR Craib Transport Ltd
Contact Detail:
ARR Craib Transport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ARR Craib Ltd. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or service issues. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your communication skills! Since this role involves liaising with customers and internal teams, be ready to demonstrate your verbal and written communication abilities. Use clear examples from your past experiences to highlight your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Customer Service Operator role. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your verbal and written skills in your application. Use clear and concise language to show us you can handle queries effectively.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! Mention any experience you have with managing workloads, meeting deadlines, and staying organised. This will show us you're ready for the fast-paced environment.
Apply Through Our Website: To make sure your application gets seen, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can't wait to hear from you!
How to prepare for a job interview at ARR Craib Transport Ltd
✨Know the Company Inside Out
Before your interview, take some time to research ARR Craib Ltd. Understand their values, services, and recent developments in logistics and transport. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about potential customer service scenarios you might face in the role. Prepare examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Showcase Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer about the team dynamics or customer interactions, which shows you're proactive and engaged.
✨Highlight Your Organisational Skills
Given the fast-paced nature of the job, be ready to discuss how you prioritise tasks and manage your time effectively. Share specific examples of how you've handled multiple responsibilities in previous roles, ensuring you convey your attention to detail and reliability.