At a Glance
- Tasks: Assist customers with queries and manage orders in a fast-paced environment.
- Company: Join ARR Craib Ltd, a leader in logistics and transport services.
- Benefits: Competitive salary, flexible hours, training, and great holiday allowance.
- Other info: Opportunities for career growth and wellbeing support available.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and a solution-driven mindset.
The predicted salary is between 30000 - 32000 € per year.
At ARR Craib Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. We are currently recruiting for a Customer Service Operator to work out of our busy depot in Dyce.
Working closely with our customer and internal operations team to ensure customer requirements are met and that any issues are flagged to customers in a timely manner. Fulfil customer relations and a range of associated administrative duties with accuracy and efficiency. Answering all queries via email, phone and face to face. Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System. Managing key accounts ensuring service levels are achieved. Communicating service issues directly with the customer and agreeing corrective action.
The job can be fast paced and the work in the department can be very pressurised; however, you will be given the support and training needed to be successful in the job. Solution driven and flexible approach to your work. MS packages to include, Word, Excel, PowerPoint and Outlook.
Competitive Salary: 30,000k per annum - 32,000k per annum depending on experience.
Hours: Monday to Friday 08:00hrs-17:00hrs - a level of flexibility will be required.
Training: Monthly courses for a variety of areas. Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support, and more.
Career Growth: Explore opportunities for professional development within our expanding business. Excellent holiday allowance. Life assurance, pension, and sickness scheme. Christmas Savings Club, Black Circle Tyre Discount, Cycle To Work Scheme, Free Uniform and paid Volunteer Day.
Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program.
Please submit your application as soon as possible. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Customer Services Operator in Aberdeen employer: ARR Craib Transport Ltd
At ARR Craib Ltd, we pride ourselves on being an excellent employer, offering a supportive work environment in our busy Dyce depot. With a strong focus on employee growth, we provide comprehensive training, competitive salaries, and a range of benefits including wellbeing support and flexible working hours. Join us to be part of a dynamic team dedicated to delivering exceptional customer service while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Operator in Aberdeen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ARR Craib Ltd. Understand their values and what they stand for in logistics and transport services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or service issues. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with MS packages like Word, Excel, and Outlook. If you've got any examples of how you've used these tools to improve efficiency or solve problems, share them! It’ll make you stand out as a solution-driven candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Customer Service Operator position.
We think you need these skills to ace Customer Services Operator in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Operator role. Highlight relevant experience and skills that match the job description, like your ability to handle queries and manage key accounts.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your solution-driven approach and any experience you have in fast-paced environments.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your strong verbal and written skills in your application. Use clear and concise language to show us you can handle customer queries effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at ARR Craib Transport Ltd
✨Know the Company Inside Out
Before your interview, take some time to research ARR Craib Ltd. Understand their services, values, and what sets them apart in the logistics and transport industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Services Operator, you'll be dealing with queries and issues daily. Prepare examples from your past experiences where you've successfully resolved customer problems or improved service levels. Highlight your solution-driven approach and flexibility, as these are key traits for the role.
✨Practice Common Interview Questions
Anticipate questions related to handling pressure, managing key accounts, and using MS packages like Word and Excel. Practising your responses will help you feel more confident and articulate during the interview. Don't forget to prepare a few questions to ask them too!
✨Demonstrate Your Team Spirit
ARR Craib Ltd values teamwork and collaboration. Be ready to discuss how you've worked effectively within a team in previous roles. Emphasise your ability to communicate service issues and agree on corrective actions, as this shows you're a proactive team player who can thrive in a busy environment.
