At a Glance
- Tasks: Support customers with queries and manage key accounts in a fast-paced environment.
- Company: Join ARR Craib Ltd, a leader in logistics and transport services.
- Benefits: Competitive salary, flexible hours, training, and great wellbeing support.
- Other info: Enjoy excellent career growth opportunities and a supportive team.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong communication skills and a solution-driven mindset.
The predicted salary is between 30000 - 32000 € per year.
At ARR Craib Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. We are currently recruiting for a Customer Service Operator to work out of our busy depot in Dyce.
Responsibilities include:
- Working closely with our customer and internal operations team to ensure customer requirements are met and that any issues are flagged to customers in a timely manner.
- Fulfil customer relations and a range of associated administrative duties with accuracy and efficiency.
- Answering all queries via email, phone and face to face.
- Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System.
- Managing key accounts ensuring service levels are achieved.
- Communicating service issues directly with the customer and agreeing corrective action.
The job can be fast paced and the work in the department can be very pressurised; however, you will be given the support and training needed to be successful in the job. A solution driven and flexible approach to your work is essential.
Requirements:
- Proficiency in MS packages including Word, Excel, PowerPoint and Outlook.
Competitive Salary: £30,000 - £32,000 per annum depending on experience.
Hours: Monday to Friday 08:00hrs-17:00hrs - a level of flexibility will be required.
Training: Monthly courses for a variety of areas.
Additional benefits include:
- Holiday purchasing scheme
- Retail discounts with Circular Benefits
- Retail Trust Wellbeing Support
- Career growth opportunities within our expanding business
- Excellent holiday allowance
- Life assurance, pension, and sickness scheme
- Christmas Savings Club
- Black Circle Tyre Discount
- Cycle To Work Scheme
- Free Uniform and paid Volunteer Day
Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program.
Please submit your application as soon as possible. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Customer Service Support Operator in Aberdeen employer: ARR Craib Transport Ltd
At ARR Craib Ltd, we pride ourselves on being an excellent employer, offering a supportive work environment in our busy Dyce depot. With a focus on employee growth through monthly training courses and a range of benefits including competitive salaries, wellbeing support, and a generous holiday allowance, we ensure our team members are equipped to thrive in their roles. Join us for a rewarding career where your contributions are valued and opportunities for advancement are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support Operator in Aberdeen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ARR Craib Ltd. Understand their values and what they stand for in logistics and transport. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or service issues. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with MS packages like Word, Excel, and Outlook. If you've got any examples of how you've used these tools to improve efficiency or solve problems, share them! It’ll make you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Customer Service Operator position.
We think you need these skills to ace Customer Service Support Operator in Aberdeen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Operator role. Highlight your experience in logistics, customer relations, and any relevant administrative skills that match what we’re looking for.
Showcase Your Communication Skills:Since this role involves answering queries via email, phone, and face-to-face, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you’d interact with customers.
Highlight Your Problem-Solving Abilities:We love solution-driven candidates! Share examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will show us you can handle the pressure and keep our customers happy.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ARR Craib Transport Ltd
✨Know the Company Inside Out
Before your interview, take some time to research ARR Craib Ltd. Understand their values, services, and what sets them apart in the logistics and transport industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult customers or resolve service issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Tech Skills
Since the job involves using MS packages like Word, Excel, and Outlook, be prepared to discuss your proficiency with these tools. You might even want to mention specific examples of how you've used them in previous roles to improve efficiency or solve problems.
✨Demonstrate Flexibility and Solution-Driven Mindset
ARR Craib Ltd values a flexible approach to work. Be ready to share examples of how you've adapted to changing situations in past jobs. Highlight your problem-solving skills and how you can contribute to maintaining high service levels, even under pressure.
