At a Glance
- Tasks: Provide top-notch customer service and manage key accounts in a fast-paced environment.
- Company: Join ARR Craib Ltd, a leader in logistics and transport services.
- Benefits: Enjoy a competitive salary, flexible hours, and great perks like retail discounts and wellbeing support.
- Other info: Opportunities for career growth and monthly training courses await you!
- Why this job: Make a real difference by helping customers and solving their issues every day.
- Qualifications: Strong communication skills and a solution-driven mindset are essential.
The predicted salary is between 30000 - 32000 € per year.
At ARR Craib Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. We are currently recruiting for a Customer Service Operator to work out of our busy depot in Dyce.
Working closely with our customer and internal operations team to ensure customer requirements are met and that any issues are flagged to customers in a timely manner. Fulfil customer relations and a range of associated administrative duties with accuracy and efficiency. Answering all queries via email, phone and face to face. Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System. Managing key accounts ensuring service levels are achieved. Communicating service issues directly with the customer and agreeing corrective action.
The job can be fast paced and the work in the department can be very pressurised; however, you will be given the support and training needed to be successful in the job. A solution driven and flexible approach to your work is essential.
MS packages to include Word, Excel, PowerPoint and Outlook.
Competitive Salary: £30,000 - £32,000 per annum depending on experience.
Hours: Monday to Friday 08:00hrs-17:00hrs - a level of flexibility will be required.
Training: Monthly courses for a variety of areas.
Additional Benefits:
- Holiday purchasing scheme
- Retail discounts with Circular Benefits
- Retail Trust Wellbeing Support
- Career Growth: Explore opportunities for professional development within our expanding business.
- Excellent holiday allowance
- Life assurance, pension, and sickness scheme
- Christmas Savings Club
- Black Circle Tyre Discount
- Cycle To Work Scheme
- Free Uniform and paid Volunteer Day
Wellbeing Support: Benefit from the Retail Trust Wellbeing Support program.
Please submit your application as soon as possible. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Customer Service/office Operative in Aberdeen employer: ARR Craib Transport Ltd
At ARR Craib Ltd, we pride ourselves on being an excellent employer, offering a supportive work environment in our busy Dyce depot. With a focus on employee growth through monthly training courses and a range of benefits including competitive salaries, generous holiday allowances, and wellbeing support, we ensure our team members thrive both personally and professionally. Join us to be part of a dynamic team that values flexibility, solution-driven approaches, and a commitment to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/office Operative in Aberdeen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ARR Craib Ltd. Understand their values and what they stand for in logistics and transport services. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and issues during the interview, showcasing your solution-driven approach.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've successfully managed customer relations or resolved issues. This will demonstrate your ability to handle the fast-paced environment at ARR Craib Ltd.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service/office Operative in Aberdeen
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that demonstrate your skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with the role of Customer Service Operator at ARR Craib Ltd.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us, so don’t miss out on this opportunity!
How to prepare for a job interview at ARR Craib Transport Ltd
✨Know the Company Inside Out
Before your interview, take some time to research ARR Craib Ltd. Understand their logistics and transport services, and be ready to discuss how you can contribute to their commitment to excellence. This shows genuine interest and helps you connect your skills to their needs.
✨Prepare for Customer Scenarios
Since the role involves handling customer queries and issues, think of examples from your past experiences where you successfully resolved customer problems. Be ready to share these stories during the interview to demonstrate your solution-driven approach.
✨Familiarise Yourself with MS Packages
As the job requires proficiency in Word, Excel, PowerPoint, and Outlook, brush up on these tools before your interview. You might be asked about your experience with them, so being able to discuss specific tasks you've completed using these applications will give you an edge.
✨Show Your Flexibility and Team Spirit
The role can be fast-paced and pressurised, so highlight your ability to adapt and work well under pressure. Share examples of how you've collaborated with teams in the past and how you handle changing priorities, as this aligns with the company's values.
