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For Companies At a Glance
- Tasks: Join us as a ServiceNow Developer/Administrator, shaping solutions and supporting critical applications.
- Company: Arqiva is the UK leader in TV and radio broadcast, driving innovation in connectivity.
- Benefits: Enjoy a competitive salary, bonus, private medical, 25 days leave, and flexible working options.
- Why this job: Be part of a dynamic team, drive innovation, and grow your career in a supportive environment.
- Qualifications: Degree or higher apprenticeship in Computing/Electronics, plus experience in ServiceNow and ITIL practices.
- Other info: Flexible hybrid work with travel to various offices; opportunities for continuous improvement and mentoring.
The predicted salary is between 66000 - 99000 £ per year.
Location: We operate a flexible, hybrid working environment with the candidate required to travel to either Arqiva’s Winchester, London, Daventry, or Emley Moor office up to twice a week.
We offer
- Up to £83K base salary
- 10% Bonus
- Private Medical
- 25 days annual leave
- Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes,gymflex, buy and sell annual leave, travel and dental insurance
- Work. Life. Smarter. Our commitment to a flexible and hybrid working culture
The Role
- Input to solution designs based on the functional and non-functional specification provided, engaging with Customers, Analysts, Testers and Architects
- Provide input to the design process and application solution architecture to support continuous improvement.
- Review and approve designs to ensure compliance with Arqiva policies, standards, and existing complex bespoke customisations, Integrations, and configurations.
- Develop, test, document and implement functional/technical solutions to fulfil growing business requirements following ITIL processes.
- As a Subject Matter Expert, provide technical and functional leadership within Arqiva, sharing knowledge and skills and provide mentoring support to peer team and business users.
- As a Subject Matter Expert, be the authority on the underpinning system data structure and integrations to and from other core systems.
- Identify and resolve compatibility and performance issues across a fully Integrated set of independent systems.
- Provide On-Call, out of hours support (Rota) for Critical 24×7 applications and services.
- Provide third line operational support and maintenance for existing and new applications and integrations. Liaise with business users to understand, analyse and resolve identified operational issues within agreed service levels. Liaising with 3 rd parties/vendors as required.
- Support Audit enquiries and provide supporting data in compliance with regulatory and professional standards bodies.
- Manage and Audit access controls at application level.
- Liaise with business users to resolve operational data anomalies, build scripts to provide data extracts, and support ad-hoc bulk update processes.
- Support Patching and Upgrade deliverables in line with Vendor, Architectural, and Security guidelines. Liaise with Platform Owners to support contractual compliance with Vendor roadmap.
- Drive innovation, both small and large, into and through the business; deploy and evidence with outcomes, a continuous improvement (CI) mind-set.
- Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation and optimising returns on investments made in assets and tools.
The Person
Qualifications:
Degree (preferable) or Higher-Level Apprenticeship in Computing/Electronics/Communication Systemsor significant industry experience in one or more of the required Expertise/Technical/Professional Skills areas.
Required Expertise:
- Knowledge and experience in configuring/developing solutions in ServiceNow.
- Knowledge and experience in 3 rd line support of ServiceNow.
- Knowledge and experience of ITIL Service management practices.
- Working knowledge of testing practices and use of ATFs
- Familiarity with JIRA (used for project and sprint tracking)
Required Technical / Professional Skillset(s):
- Strong knowledge and experience of ServiceNow FSM and ITSM modules, Integration Hub, and App Engine.
- Good knowledge and experience other ServiceNow modules, principally SPM, CSM, ITOM, and IRM
- Knowledge and experience of working in both AGILE and Waterfall frameworks.
- Knowledge and experience of other Enterprise IT applications including On-Prem and SaaS (Cloud) solutions would be beneficial.
We are theundisputed leader in UK TV and radio broadcast , and theUK’s leading Smart utilities platform , directly shaping the future of connectivity.
Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider – chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology.
With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors – you’ll have many opportunities to develop and grow your unique career with us.
Why Arqiva? Reward. Connection. Growth
At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at ourtotalreward2025 booklet.
Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work.
And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way.
Job Info
- Job Identification 23952
- Posting Date 08/04/2025, 02:36 PM
- Degree Level Bachelor\’s Degree
- Job Schedule Full time
- Locations Crawley Court, Winchester, HANTS, SO21 2QA, GB 64 Newman Street, London, GT LON, W1T 3EF, GB National Customer Service Centre, Huddersfield, WYORKS, HD8 9TQ, GB Sutton Coldfield Transmitting Station, Sutton Coldfield, WSTMID, B75 5JJ, GB Arqiva, Daventry, NHANTS, NN11 4NB, GB
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ServiceNow Developer/Administrator employer: Arqiva
Contact Detail:
Arqiva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer/Administrator
✨Tip Number 1
Familiarise yourself with ServiceNow's FSM and ITSM modules, as well as the Integration Hub and App Engine. Being able to discuss specific features or recent updates during your conversations will show your expertise and enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Arqiva on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 3
Prepare to discuss your experience with both AGILE and Waterfall methodologies. Be ready to share examples of how you've successfully applied these frameworks in past projects, as this will demonstrate your adaptability and understanding of different project management styles.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've identified and resolved compatibility or performance issues in previous roles. This will highlight your ability to think critically and act decisively, which is crucial for the responsibilities outlined in the job description.
We think you need these skills to ace ServiceNow Developer/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow, ITIL practices, and any relevant technical skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the ServiceNow Developer/Administrator role at Arqiva. Mention specific projects or experiences that showcase your expertise in ServiceNow and your ability to drive innovation.
Showcase Relevant Experience: When detailing your work history, focus on your experience with 3rd line support, integration, and development within ServiceNow. Provide examples of how you've contributed to continuous improvement in previous roles.
Highlight Soft Skills: Don't forget to mention your soft skills, such as communication and teamwork. These are crucial for liaising with business users and third parties, as highlighted in the job description.
How to prepare for a job interview at Arqiva
✨Showcase Your ServiceNow Expertise
Make sure to highlight your knowledge and experience with ServiceNow, especially in configuring and developing solutions. Be prepared to discuss specific projects where you've successfully implemented ServiceNow modules like FSM and ITSM.
✨Demonstrate ITIL Knowledge
Since the role requires familiarity with ITIL service management practices, be ready to explain how you've applied these principles in past roles. Discuss any relevant certifications or training that showcase your understanding of ITIL processes.
✨Prepare for Technical Questions
Expect technical questions related to third-line support and integration issues. Brush up on common compatibility and performance problems you've encountered and how you resolved them, as well as your experience with tools like JIRA.
✨Emphasise Continuous Improvement Mindset
Arqiva values innovation and continuous improvement. Be prepared to share examples of how you've driven improvements in previous roles, whether through process enhancements or by implementing new technologies that benefited the business.
