MCR Operations Engineer

MCR Operations Engineer

Location: Winchester, Hampshire, United Kingdom

Job Description

To provide technical support to internal and external customers to improve service performance and protect network availability.

Location – Crawley Court, Winchester.

We offer

• Up to £40K base salary
• 20% shift allowance
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
• Work. Life. Smarter. Our commitment to a flexible and hybrid working culture

Accountabilities

• Use monitoring and control systems to control, configure and operate equipment, systems, networks and platforms, directly and remotely
• Provide network monitoring and event management through the Operation Support Systems (OSS) in line with Service Level Agreements and network availability figures
• Take corrective action and ensure incidents are directed to the correct resolver group to secure rapid resolution
• Enter accurate incident reports/logs and service details/schedules into the system and track reported incidents to satisfactory resolution
• Drive the resolution of service affecting events, creating incidents, applying technical and engineering knowledge and escalating to appropriate resolver groups where necessary
• Communicate maintenance schedules of Arqiva’s in life products and services to internal and external stakeholders.
• Operation of Customers services as part of the team of MCR Operations Engineers.
• Assisting in operation of managed services to Service Level Agreement.
• Responsible for the reporting of equipment and system problems, and for drafting incident reports.
• Control, configuration and operation of equipment directly and remotely using monitoring and control systems.
• Reporting service details to customers
• Logging service details
• Monitoring of services carried by Arqiva
• Switching feeds
• Specific services responsibilities as requested
• Instigation of call out and fault escalation procedures
• Occasional Maintenance and project work
• Contribution to the information systems in the MCR
• Carry out any tasks commensurate with your post as directed by the Team Leader
• Required to work as part of a 24-hour operational team including regular weekend and night working.
• Irregular working hours as dictated by the needs of the business.
• Travel to other Arqiva facilities or to customer premises.

Experience/Expertise

• Must be familiar with broadcast system standards and waveform measurements, e.g., SDI, AES/EBU, MPEG/ASI, HD, Dolby etc.
• Should have knowledge of satellite RF systems, and associated technologies, such as DVB-S/S2.
• Good telephone manner essential
• Must have good interpersonal skills when dealing with customers and third parties.
• Able to work under pressure in a dynamic environment as part of a small group.
• Ability to prepare clear and concise fault reports
• Must have clear understanding of relationships throughout the satellite industry between Arqiva, satellite operators and customers.
• TCP/IP knowledge desirable
• Service & Incident management methods knowledge (INFRA)
• Experience of automated monitoring solutions (SMTP, Closed Contact, Applications and principles).
• Exceptional organisational skills with excellent attention to detail
• Good IT skills.

We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity.

Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider – chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology.

With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors – you’ll have many opportunities to develop and grow your unique career with us.

Why Arqiva? Reward. Connection. Growth

At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our total reward booklet.

Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work.

And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way.

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