Head of Account Management

Head of Account Management Location: Flexible / Hybrid Working Model Arqiva is a leading provider in the utilities sector and has growth aspirations that offer unparalleled opportunities for individuals who want to advance both personally and professionally. Arqiva is committed to your professional development, providing a platform where your skills and talents can flourish. With a focus on being market leaders this will offer you the opportunity to develop your career in tandem with our organisation. Most recently this has been underpinned by the launch of a new sales methodology. As part of the management team, you\’ll have the opportunity to shape the narrative, contribute to market leading projects, and influence the direction of our shared journey. Your impact matters, and as a team, we\’re writing the next chapter of Arqiva\’s success story. Total Package * Up to £83k base salary * 40% commission * 6% pension contribution * Private Medical * 25 days annual leave * Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance * Work. Life. Smarter. Our commitment to a flexible and hybrid working culture The role * Management of team with named list of existing strategic customers * Lead and motivate a direct and matrix team to achieve high performance and excel in customer satisfaction * Manage and coach the team in their personal and professional development * Build and maintain strong relationships with clients at C level * Deliver revenue commitments and identity new growth opportunities * Develop and implement strategies to maintain and grow relationships with existing customers throughout their contract life cycle * Ensure governance and cadence is in place with all accounts and participate in relevant meetings * Collaborate with internal teams, including marketing, technology, and service operations, to enhance the customer experience and build a sector plan * Prepare and present reports, forecasts, and customer feedback to senior management * Stay updated on industry trends, market conditions, and competitor activities to inform sector and customer strategies The person * Proven experience as a customer management leader or similar role, with a focus on account management and/or customer retention * Development and leadership of high performing team * Excellent communication, negotiation, and presentation skills * Ability to analyse data and make data-driven decisions * Strong problem-solving skills and a customer-centric mindset * Ability to work collaboratively as part of the matrix organisation * Experience in utilities industry is a plus, knowledge of OJEU environment is necessary * Extensive knowledge of account management leadership in direct B2B market * Comfortable creating and managing C Suite relationships * Building a sector plan in collaboration with cross-functional teams, including sales, marketing, and customer support * Demonstrated success in achieving targets and negotiating contracts * Commitment to customer satisfaction and the ability to understand and meet customer needs * Ability to think strategically and develop long-term strategies We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity. Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider – chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology. With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors – you’ll have many opportunities to develop and grow your unique career with us. Why Arqiva? Reward . Connection . Growth At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet. Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work. And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way