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- Tasks: Provide technical support and improve network performance for customers.
- Company: Join a leading broadcast services company with a focus on innovation.
- Benefits: Up to £40K salary, 20% shift allowance, private medical, and 25 days leave.
- Other info: Flexible working culture with opportunities for travel and career growth.
- Why this job: Be part of a dynamic team ensuring network availability and service excellence.
- Qualifications: Familiarity with broadcast standards and strong interpersonal skills required.
The predicted salary is between 40000 - 40000 £ per year.
To provide technical support to internal and external customers to improve service performance and protect network availability.
Location - Crawley Court, Winchester.
We offer:
- Up to £40K base salary
- 20% shift allowance
- 6% pension contribution
- Private Medical
- 25 days annual leave
- Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
Work. Life. Smarter. Our commitment to a flexible and hybrid working culture.
Accountabilities:
- Use monitoring and control systems to control, configure and operate equipment, systems, networks and platforms, directly and remotely.
- Provide network monitoring and event management through the Operation Support Systems (OSS) in line with Service Level Agreements and network availability figures.
- Take corrective action and ensure incidents are directed to the correct resolver group to secure rapid resolution.
- Enter accurate incident reports/logs and service details/schedules into the system and track reported incidents to satisfactory resolution.
- Drive the resolution of service affecting events, creating incidents, applying technical and engineering knowledge and escalating to appropriate resolver groups where necessary.
- Communicate maintenance schedules of Arqiva’s in life products and services to internal and external stakeholders.
- Operation of Customers services as part of the team of MCR Operations Engineers.
- Assisting in operation of managed services to Service Level Agreement.
- Responsible for the reporting of equipment and system problems, and for drafting incident reports.
- Control, configuration and operation of equipment directly and remotely using monitoring and control systems.
- Reporting service details to customers.
- Logging service details.
- Monitoring of services carried by Arqiva.
- Switching feeds.
- Specific services responsibilities as requested.
- Instigation of call out and fault escalation procedures.
- Occasional Maintenance and project work.
- Contribution to the information systems in the MCR.
- Carry out any tasks commensurate with your post as directed by the Team Leader.
- Required to work as part of a 24-hour operational team including regular weekend and night working.
- Irregular working hours as dictated by the needs of the business.
- Travel to other Arqiva facilities or to customer premises.
Experience/Expertise:
- Must be familiar with broadcast system standards and waveform measurements, e.g., SDI, AES/EBU, MPEG/ASI, HD, Dolby etc.
- Should have knowledge of satellite RF systems, and associated technologies, such as DVB-S/S2.
- Good telephone manner essential.
- Must have good interpersonal skills when dealing with customers and third parties.
- Able to work under pressure in a dynamic environment as part of a small group.
- Ability to prepare clear and concise fault reports.
- Must have clear understanding of relationships throughout the satellite industry between Arqiva, satellite operators and customers.
- TCP/IP knowledge desirable.
MCR Operations Engineer in Hampshire employer: Arqiva
Contact Detail:
Arqiva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MCR Operations Engineer in Hampshire
✨Tip Number 1
Network your way to success! Reach out to current MCR Operations Engineers or professionals in the industry on LinkedIn. Ask them about their experiences and any tips they might have. You never know, they might even point you towards job openings!
✨Tip Number 2
Prepare for those interviews like a pro! Research common questions for MCR Operations Engineer roles and practice your answers. Make sure you can talk about your technical skills and how they relate to the job description. Confidence is key!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific incidents where you’ve successfully resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a great way to stay updated on new opportunities and get noticed by our hiring team.
We think you need these skills to ace MCR Operations Engineer in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the MCR Operations Engineer role. Highlight your experience with broadcast systems and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical expertise in your application. Mention your familiarity with broadcast standards and satellite RF systems. We’re keen to see how you can bring your knowledge to our operations!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re tech-savvy – a great trait for an MCR Operations Engineer!
How to prepare for a job interview at Arqiva
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of broadcast system standards and satellite RF systems. Be ready to discuss specific technologies like SDI, AES/EBU, and DVB-S/S2. This will show that you’re not just familiar with the terms but can actually apply them in real-world scenarios.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to drive the resolution of service-affecting events or create incident reports. Being able to articulate your thought process will impress the interviewers.
✨Show Off Your Communication Skills
Since this role involves liaising with both internal teams and external customers, practice explaining complex technical concepts in simple terms. A good telephone manner is essential, so consider doing mock interviews to refine your communication style.
✨Be Ready for Dynamic Scenarios
The job requires working under pressure and adapting to changing situations. Prepare for situational questions where you might need to demonstrate how you handle stress or unexpected challenges. Highlight your ability to work as part of a team in a 24-hour operational environment.