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- Tasks: Lead service delivery and define the organisation’s service vision and strategy.
- Company: Dynamic company offering a flexible, hybrid working environment.
- Benefits: Up to £90k salary, 15% bonus, private medical, and 25 days annual leave.
- Other info: Opportunity for career growth and collaboration with key stakeholders.
- Why this job: Make a real impact by driving service strategy and leading a high-performing team.
- Qualifications: Experience in service delivery and strong leadership skills required.
The predicted salary is between 90000 - 90000 £ per year.
Location: We operate a flexible, hybrid working environment with the candidate required to travel to our London, Winchester or Huddersfield /Emley Moor office up to twice a week.
Total Package Salary - up to £90k, 15% bonus, 6% pension contribution, Private Medical, 25 days annual leave, Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance.
Role Overview
Define and lead the organisation’s service vision and catalogue, owning the end-to-end processes, ways of working, and delivery outcomes. Drive the service strategy and lifecycle management, working in close partnership with key stakeholders to align service capabilities with the company strategy and product roadmap. Lead and develop a high-performing team, strengthen customer engagement, and ensure every service change and improvement delivers measurable customer and business value.
Key Responsibilities
- Recommend the service vision, strategy and roadmap, ensuring alignment with business goals and customer expectations.
- Design and implement the service portfolio, ensuring it is delivered on time, within budget, and to the required standard, including setting vendor relationships and service level agreements with internal parties to align with business requirements and customer expectations.
- Lead and execute initiatives to deliver the service vision, using structured methodology and data to set a high-performance bar and challenge the team to deliver sustainable results, by developing the skills and capabilities of the team and focusing on outcomes.
- Manage relationships.
Head of Service Delivery - Service Lifecycle Management in Hampshire employer: Arqiva
Contact Detail:
Arqiva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery - Service Lifecycle Management in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and having your own questions ready to show your interest in the role.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate your impact.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can keep you top of mind. Plus, it shows your enthusiasm for the position, which we all love to see.
We think you need these skills to ace Head of Service Delivery - Service Lifecycle Management in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Service Delivery role. Highlight your experience in service lifecycle management and any relevant achievements that align with our service vision and strategy.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for service delivery and how you can drive our service strategy while engaging with key stakeholders.
Showcase Leadership Skills: Since this role involves leading a high-performing team, be sure to showcase your leadership experience. Give examples of how you've developed teams and delivered measurable results in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Arqiva
✨Know Your Service Vision
Before the interview, make sure you understand the company's service vision and how it aligns with their business goals. Be ready to discuss how you would define and lead this vision, showcasing your experience in service lifecycle management.
✨Showcase Your Leadership Skills
Prepare examples of how you've led high-performing teams in the past. Highlight specific initiatives where you drove service strategy and improved customer engagement, as this role requires strong leadership and team development skills.
✨Understand Stakeholder Engagement
Familiarise yourself with the key stakeholders relevant to the role. Be prepared to discuss how you would collaborate with them to align service capabilities with the company strategy, demonstrating your ability to manage relationships effectively.
✨Be Data-Driven
Since the role involves using structured methodologies and data to drive performance, come equipped with examples of how you've used data to set performance bars and achieve sustainable results. This will show your analytical skills and focus on outcomes.