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- Tasks: Provide top-notch IT support and manage incidents in a dynamic tech environment.
- Company: Join Arqit, a leader in quantum-safe encryption and cybersecurity.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a bonus scheme.
- Why this job: Be part of an innovative team tackling real-world cyber threats.
- Qualifications: Experience in IT support with strong customer service skills required.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Arqit is a global pioneer in quantum-safe encryption: we provide a proven defence against both current cyber dangers and impending quantum threats. Our 100 staff worldwide describe Arqit as succeeding in providing a positive and inclusive working environment, where staff feel that managers care about the success and well-being of their teams, and individuals feel valued as employees.
We have a new opportunity for a Support Analyst with strong experience in a service-oriented Service Desk environment and a solid understanding of Windows, Apple and cloud platforms. You will be joining a fast-paced, exciting tech scale-up, and we can offer you fun and interesting work in cloud cybersecurity. You will be working within the Service Desk team, managing day-to-day support issues, and you have the aptitude and responsibility to assist the team in more complex Incidents and Problems. We have a great team culture that gives you the opportunity to innovate, take ownership, and scale new heights in your career as the company grows. We are based in friendly offices, close to Victoria, Westminster and St James Park stations, and operate a hybrid working model.
What you'll be doing
- 1st and 2nd line IT Support (Helpdesk, remote and Deskside)
- Providing exceptional Service Support and Customer Service to the Business, via remote and deskside Support, Email and Telephone
- Providing solution(s)/work around(s) to Incidents and Problems
- Creating, managing and evolving Policies, Processes and Procedures
- Working to SLA thresholds for incident(s), request(s) and problem(s)
- Prioritising and managing workload effectively, managing multiple open Incidents/Problems and mini projects simultaneously
- Systems & Performance monitoring, and problem management
- Establishing and maintaining excellent working relationships with the Business and 3rd parties
- Review of Services, application delivery, patching and Anti-Virus
- Ensure appropriate standards and procedures are adhered to during the development process to support a quality deliverable to Arqit.
- Work with a variety of business and technical teams to enhance service
- Supporting users on both hardware and software applications
- Desktop and Laptop Builds
What we're looking for
The ideal candidate will have a very high level of Customer Service experience and preferably be Microsoft certified and have spent a minimum of 2 years supporting Windows, Apple and Linux platforms. As well as all the expected qualities of an experienced Support / Helpdesk engineer, the following skills would be beneficial to the role.
- User administration within the following environments: Office 365, Windows 11, Sharepoint, Cloud based security products, Windows administration, Exchange 365 mailbox administration
- Exceptional Incident Management skills with the ability to identify root cause and apply solutions to resolve
- Exceptional Problem Management skills, able to investigate trends, to apply a methodical approach to identify root cause and suggestions for solution
- Exceptional Customer Service skills
- Proven experience working within IT service delivery
- Excellent troubleshooting and problem-solving skills
- Proven ability to transfer knowledge within a team
- Endpoint encryption administration
- General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
Please note, the ability to work in the UK without restrictions is ESSENTIAL; there may also be a need for UK security clearance in future.
Benefits
- 25 days paid holiday
- 8 bank holidays
- Pension
- Private Medical Insurance
- Life Insurance
- Income Protection
- Employee Assistance Programme
- Coaching
- Parental Leave
- Personal Travel Insurance
- Subsidised Season Ticket Loan
- RSU Equity Package
- Bonus Scheme
- Ride to Work Scheme
- Victoria Card
- Benefit Hub
About Arqit
Arqit is a global cybersecurity company delivering quantum-safe encryption to secure data and communications for enterprises, governments, and critical national infrastructure (CNI). Powered by its advanced symmetric key cryptography, Arqit offers scalable encryption that is resilient to quantum threats, ensuring robust data protection across sectors like telecoms, defence, and finance. Arqit has recently welcomed onboard the talented team from Ampliphae: this brings together Ampliphae's industry-leading Encryption Intelligence products with Arqit's quantum-encryption technology and global reach, delivering a comprehensive proposition to identify and mitigate cyber risk exposure from both current and quantum threats.
Support Analyst in London employer: Arqit
Contact Detail:
Arqit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in London
✨Tip Number 1
Get to know the company inside out! Research Arqit’s mission, values, and recent projects. This will not only help you tailor your responses during interviews but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Support Analyst. Be ready to discuss specific incidents where you provided exceptional customer service or solved complex problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Arqit team!
We think you need these skills to ace Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight your experience in service-oriented environments and your skills with Windows, Apple, and cloud platforms. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cybersecurity and how your customer service skills make you a great fit for our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex incidents or problems in the past. We’re all about finding solutions, so let us know how you’ve made an impact in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Arqit!
How to prepare for a job interview at Arqit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Apple, and cloud platforms. Be ready to discuss specific experiences you've had with these systems, as well as any troubleshooting you've done. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your problem-solving abilities and how you’ve managed difficult situations with grace.
✨Understand Incident and Problem Management
Familiarise yourself with incident management processes and be prepared to discuss how you've identified root causes in past roles. Think about specific incidents you've handled and how you approached resolving them, as this will demonstrate your analytical skills.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team culture, the tools they use, or their approach to cybersecurity. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
