At a Glance
- Tasks: Provide top-notch IT support and solve tech problems in a dynamic environment.
- Company: Join Arqit, a leader in quantum-safe encryption with a supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Great career advancement potential in a friendly office near central London.
- Why this job: Be part of an innovative team tackling real-world tech challenges.
- Qualifications: Experience in customer service and supporting Windows and Apple platforms.
The predicted salary is between 33750 - 41250 £ per year.
*Please note that all CVs and applications are reviewed by people, not AI*
Arqit is a global pioneer in quantum-safe encryption: we provide a proven defence against both current cyber dangers and impending quantum threats.
Our nearly 110 staff worldwide describe Arqit as succeeding in providing a positive and inclusive working environment, where staff feel that managers care about the success and well-being of their teams, and individuals feel valued as employees.
We have a new opportunity for a
Support Analyst with strong experience in a service-oriented Service Desk environment and a solid understanding of Windows, Apple and cloud platforms.
You will be joining a fast-paced, exciting tech scale-up, and we can offer you fun and interesting work.
You will be working within the Service Desk team, managing day-to-day support issues, and you have the aptitude and responsibility to assist the team in more complex Incidents and Problems.
We have a great team culture that gives you the opportunity to innovate, take ownership, and scale new heights: this is a really good chance for a proactive and self-motivated individual to join a growing company, and seize the career opportunities that arise from that growth.
We are based in friendly offices, close to Victoria, Westminster and St James Park stations, and operate a hybrid working model.
- What you'll be doing
- 1 st and 2 nd line IT Support (Helpdesk, Remote and Deskside)
- Providing exceptional Service Support and Customer Service to the Business, via remote and deskside support, email and telephone
- Providing solution(s)/work around(s) to Incidents and Problems
- Creating, managing and evolving Polices, Processes and Procedures
- Working to SLA thresholds for incident(s), request(s) and problem(s)
- Prioritising and managing workload effectively, managing multiple open Incidents/Problems and mini projects simultaneously
- Systems & Performance monitoring, and problem management
- Establishing and maintaining excellent working relationships with the Business and 3rd parties
- Review of Services, application delivery, patching and Anti-Virus
- Ensure appropriate standards and procedures are adhered to during the development process to support a quality deliverable to Arqit.
- Work with a variety of business and technical teams to enhance service
- Supporting users on both hardware and software applications
- Desktop and Laptop Builds
- Mentoring Junior members of the team and helping to build a knowledge base for all ICT to use
- Working with other senior ICT staff within infrastructure to upskill.
What we're looking for
The ideal candidate will have a very high level of Customer Service experience and preferably be Microsoft certified and have spent a minimum of 3 years supporting Windows and Apple platforms.
As well as all the expected qualities of an experienced Support / Helpdesk engineer, the following skills would be beneficial to the role.
• User administration within the following environments
- Office 365
- Windows 11
- Sharepoint
- Cloud based security products
- Windows (server as well as Win10/11) admin and support
- Knowledge and use of AI toolingsuch as Claude, Co Pilot and Open Ai
- Exchange 365 mailbox administration
- Exceptional Problem Management skills, able to investigate trends, to apply a methodical approach to identify root cause and suggestions for solution
- Exceptional Customer Service skills
- Proven experience working within IT service delivery
- Proven ability to transfer knowledge within a team
- General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
- Linux admin and support
Please note, the ability to work in the UK without restrictions is ESSENTIAL; there may also be a need for UK security clearance in future.
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Support Analyst New London employer: Arqit Limited
Arqit is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. With excellent benefits such as hybrid working, annual bonuses, and RSU share ownership, employees in our Belfast office are empowered to innovate and excel in their careers while contributing to groundbreaking advancements in post-quantum cryptography. Join us at this exciting time as we expand our Finance Operations Centre and build a world-class team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst New London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Arqit Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Arqit Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Arqit Limited!
✨Direct Apply to Arqit Limited
Let's not forget to apply directly through the Arqit Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Analyst New London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Arqit Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Arqit Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Arqit Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
