At a Glance
- Tasks: Manage global payment operations and oversee crypto settlements with precision.
- Company: Join a forward-thinking fintech company at the forefront of payment innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on automation and process improvement.
- Why this job: Be a key player in shaping the future of payments and crypto operations.
- Qualifications: 3+ years in payments or treasury operations with strong attention to detail.
The predicted salary is between 60000 - 80000 £ per year.
What You'll Be Doing
- Own the Payments Lifecycle: Run end-to-end global payment operations as well as crypto settlement, bridging, and custodian movements.
- Execute Accounts Payable & Payroll: Prepare, review, and release accounts payable runs and payroll disbursements across entities.
- Strengthen Crypto Controls: Oversee hot/cold wallet movements, whitelisting, pre-sign review, chain-to-ledger reconciliation, and on‑chain parity checks; treat crypto with the same rigour as a regulated fiat.
- Reconcile & Resolve Exceptions: Monitor queues across rails, investigate failed and stuck transactions, resolve breaks between rail ↔ ledger ↔ custodian ↔ bank, and enforce cut‑off discipline.
- Improve the Internal Treasury System: Act as the operational voice shaping our in‑house Treasury payment tooling - requirements, UAT, business readiness, and change control, partnering with product and engineering.
- Oversee Automated Flows: Monitor payment provider integrations, catch drift early, and prioritise the automation backlog with engineering.
- Govern Procedures: Own procedure documentation, periodic reviews, and change control so controls stay current with regulatory and business change.
- Report & Measure: Produce operational reports on settlement timeliness, funding utilisation, break rates, and control effectiveness; surface insights that drive decisions.
- Escalate & Investigate: Spot risk early, contain loss, and lead post‑incident reviews with clear root cause and durable fixes.
- Partner Cross‑Functionally: Be the first point of contact for business, technology, risk, compliance, and finance; align stakeholders and drive timely resolution.
What You'll Need
- 3+ years in payments operations, treasury operations, or settlements at a bank, fintech, exchange, or payments provider.
- Strong working knowledge of fiat payment rails and the operational mechanics of reconciliation, exception handling, and cut‑offs.
- Sharp control instincts: you’ve owned procedure documents, change control, and audit‑ready evidence, and can spot a weak control from a mile away.
- Experience executing accounts payable and/or payroll disbursements at scale, including multi‑entity and multi‑currency flows.
- High attention to detail and accuracy in processing, reconciliation, and control activities.
- Track record of delivering automation and process re‑engineering that measurably improved speed, accuracy, or scalability.
Nice to Have
- Direct experience operating LATAM rails (SPEI, PIX, PSE, CBU) inside a regulated entity.
- Hands‑on experience with crypto operations - custody, wallet movements, bridging, chain rebalancing, and on‑chain reconciliation with a security‑first mindset.
- Experience with a Treasury Management System and/or building an in‑house equivalent.
- SQL for querying payment, ledger, and operational data – you don’t wait for someone else to pull the numbers.
- Spanish and/or Portuguese proficiency.
Payment Operations Manager employer: ARQ
As a Payment Operations Manager, you will thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. Our company offers competitive benefits, a strong focus on work-life balance, and opportunities for professional development, all while being at the forefront of the fintech industry in a vibrant location. Join us to be part of a team that values your expertise and encourages you to drive meaningful change in the payments landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Operations Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the payments and fintech space on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with payment operations, especially any automation or process improvements you've implemented. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. Focus on how you’ve handled exceptions and reconciliations in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Payment Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Payment Operations Manager role. Highlight your experience in payments operations, treasury, and any relevant skills that match the job description. We want to see how you can own the payments lifecycle!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about payment operations and how your background aligns with our needs. Don’t forget to mention any experience with crypto controls or accounts payable!
Showcase Your Attention to Detail:In this role, accuracy is key. Use your application to demonstrate your high attention to detail. Whether it's through specific examples of past work or how you've improved processes, we want to see that you can spot a weak control from a mile away.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at ARQ
✨Know Your Payments Lifecycle
Make sure you understand the end-to-end global payment operations, especially in crypto. Brush up on how crypto settlement works and be ready to discuss your experience with accounts payable and payroll disbursements.
✨Show Off Your Control Instincts
Be prepared to talk about your experience with procedure documentation and change control. Highlight specific examples where you've identified weak controls and how you addressed them, as this will demonstrate your sharp control instincts.
✨Demonstrate Your Attention to Detail
During the interview, provide examples of how your high attention to detail has positively impacted reconciliation and control activities. Mention any specific metrics or improvements you've achieved through your meticulous approach.
✨Talk Automation and Process Re-engineering
Share your experiences with delivering automation and process improvements. Be ready to discuss specific projects where you measurably improved speed, accuracy, or scalability, as this aligns perfectly with what they’re looking for.
