At a Glance
- Tasks: Be the friendly voice for customers, handling orders and resolving queries.
- Company: Join a dynamic sales team in a thriving company.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Make a difference by providing exceptional service and building relationships.
- Qualifications: 6 months of customer service experience and strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
The Customer Service Administrators are an integral part of the Sales Team, responsible for providing an outstanding customer service experience at all times, processing orders received both via email and over the phone, and building great relationships with colleagues and customers alike.
Essential Duties & Responsibilities:
- Be the first point of contact for inbound customer calls providing information, advice and guidance on products that are provided.
- Take customer orders via telephone and email, accurately inputting them into our in-house system before our daily deadline.
- Work closely with customers and our logistics team in addressing delays, shortages, breakages, returns and customer complaints.
- Chase purchase orders & delivery dates with customers.
- Demonstrate knowledge, understanding and enthusiasm for the business and its products in order to ensure that you are able to aptly assist Customers with any queries.
- Maintain all aspects of administration to a high standard whilst being committed to achieving tight customer SLAs and helping the team to achieve its KPIs.
- Respond to customer queries via email, in a timely and professional manner to resolution.
- Work closely with the finance department to ensure that they have all the information they require prior to closing the books on a monthly basis.
Criteria:
- At least 6 months experience in customer service and/or sales.
- Well-developed interactive, organisational and communication skills.
- Ability to work under pressure, dealing with multiple tasks and deadlines.
- Proficient computer skills with data entry and communication: Microsoft Office (Excel, Word, Outlook).
- Knowledge of food industry is helpful.
Customer Service Agent in Newry employer: Around Noon
As a Payroll Administrator at our Food-to-Go manufacturing business in Newry, you will be part of a supportive and dynamic team that values accuracy and efficiency. We offer a collaborative work culture that encourages continuous learning and professional growth, alongside competitive benefits that enhance your work-life balance. Join us to make a meaningful impact while enjoying the unique advantages of working in a thriving manufacturing environment.
