Reservations Agent

Reservation Agents in our team are passionate about customer service. They demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.

• Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.

• Answer questions about the hotel

• Imputing and accessing data in our reservations system.

• Maximizing sales and room occupancy.

• Strong organisational skills and attention to detail.

• Very good at multi-tasking and remaining calm under pressure.

• Excellent communicator with a high standard of written and spoken English.

• A smart and professional appearance.

• Experience in a similar role within a 5-star hotel is a significant advantage.

• Opera PMS and Marsha experience a plus.

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties

• Introduce a friend scheme

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.