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For Companies At a Glance
- Tasks: Lead the spa team to deliver top-notch customer care and therapy services.
- Company: Join the luxurious Intercontinental London O2, a five-star hotel with stunning views.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Why this job: Be part of a growing team with opportunities for career advancement and personal development.
- Qualifications: Experience in treatments and strong guest service skills are essential.
- Other info: Flexible schedule and a vibrant work culture await you!
The predicted salary is between 30000 - 42000 £ per year.
About us…
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, and state-of-the-art conference and meeting rooms, including the UK\’s largest pillar-free ballroom.
A bit about what you will do…
The Assistant Spa Manager ensures that the highest standards of customer care and therapy procedures are followed, in order to ensure the highest possible guest satisfaction.
It is the Assistant Spa Manager\’s responsibility to ensure the Spa Department operates effectively and efficiently for the best possible guest and staff experience whilst achieving the Spa’s business goals and successful outcomes.
- Be flexible with your schedule, supporting the needs of the spa.
- As Assistant Spa Manager, ensure therapists, receptionists, and spa attendants report any issues/complaints/problems to you.
- Report any maintenance, breakage, or cleanliness problems to the relevant manager.
- Ensure therapists provide excellent customer service and sales by communicating with the Head Therapist and checking treatment standards.
- Ensure receptionists provide excellent customer service and sales by communicating with the Head Receptionist and checking reception standards.
- With the Head Therapist, monitor good stock levels and order treatment, retail, and locker room products.
- Interview team members and carry out trade tests.
- Undertake small discipline issues with team members when minor problems arise (lateness, not following correct procedures, etc.).
- Develop team members, including Spa Therapist Training, Customer Service Training and Techniques, and Sales Techniques.
- Pay attention to budgets and targets, helping to generate business. This will include working with the Spa Manager to set daily and weekly targets (incentives) and ensure all business KPIs are met.
- Help promote treatments and spa days, and look for \’quiet days\’ to push additional treatments promotions.
- Write rotas for the spa team (therapists and receptionists) ensuring all shifts are covered.
More about you…
- Experience working in treatments.
- Strong guest service orientation.
- Creative leadership and influential problem-solving skills.
- Ability to competently manage relationships and handle people.
- Ability to work well under pressure and to deadlines.
What’s in it for you…
Competitive salary.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more…
- Free meals on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle to work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Grow with us…
We are growing rapidly, and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.
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Assistant Spa Manager employer: Arora Group
Contact Detail:
Arora Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa Manager
✨Tip Number 1
Familiarize yourself with the latest spa treatments and trends. This knowledge will not only help you in interviews but also show your passion for the industry, which is crucial for a role like Assistant Spa Manager.
✨Tip Number 2
Network with professionals in the spa and wellness industry. Attend local events or join online forums to connect with others who can provide insights or even referrals to opportunities at Intercontinental London O2.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams or resolved conflicts in previous roles. This will highlight your ability to handle the responsibilities of an Assistant Spa Manager.
✨Tip Number 4
Research the specific services and promotions offered at the Intercontinental London O2 spa. Being knowledgeable about their offerings will allow you to discuss how you can contribute to their success during the interview process.
We think you need these skills to ace Assistant Spa Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Assistant Spa Manager position. Understand the key responsibilities and required skills, such as guest service orientation and leadership abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in spa management or customer service. Emphasize any previous roles where you demonstrated strong leadership and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the spa industry and your commitment to providing excellent customer service. Mention specific experiences that align with the responsibilities of the Assistant Spa Manager.
Highlight Team Development Skills: In your application, emphasize your ability to develop team members and manage relationships effectively. Provide examples of how you've successfully trained or mentored others in previous roles.
How to prepare for a job interview at Arora Group
✨Showcase Your Customer Service Skills
As an Assistant Spa Manager, exceptional customer service is key. Be prepared to share specific examples of how you've handled guest complaints or enhanced customer experiences in previous roles.
✨Demonstrate Leadership Qualities
Highlight your experience in leading teams and developing staff. Discuss any training programs you've implemented or how you've motivated your team to meet business goals.
✨Understand the Spa's Business Goals
Familiarize yourself with the spa's targets and KPIs. Be ready to discuss how you can contribute to achieving these goals through effective management and promotion of treatments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you've had to manage conflicts or operational issues, and be ready to explain your approach.
