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- Tasks: Support the trade order process and ensure smooth operations.
- Company: Aromatherapy Associates, a diverse and inclusive workplace.
- Benefits: Full-time permanent role with opportunities for growth and learning.
- Why this job: Join a dynamic team and make a real impact in trade operations.
- Qualifications: No prior experience needed; ideal for motivated graduates.
- Other info: Collaborative environment with a focus on wellness and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
This role is responsible for supporting in delivering the end-to-end trade order process, ensuring accurate order entry, efficient fulfilment, and timely issue resolution. Acting as the link between trade customers, internal teams, and third-party providers, this role supports smooth operations while maintaining high service standards and driving process improvements.
Key Responsibilities- Order Management: Accurately receive, review, and process customer orders in a multi-channel environment. Track and monitor order status, coordinate dispatch, and resolve any shipping or delivery issues promptly. Act as the primary point of contact for order-related inquiries, providing timely updates and resolving concerns professionally. Identify opportunities to streamline order management processes and enhance overall efficiency.
- Cross-Functional Collaboration: Work closely with warehouse, logistics, supply chain, and finance teams to ensure efficient and seamless order fulfilment. Oversee third-party logistics providers, monitoring performance against KPIs and SLAs (e.g., OTIF, inventory accuracy, damages, delivery accuracy) and drive corrective actions where required.
- Accuracy and attention to detail: Maintain accurate records of orders, invoices, claims, and customer information within company systems. Ensure all orders align with company policies, pricing structures, and contractual obligations.
- Experience: Previous experience in an operational or customer service setting preferred but not required. An ideal graduate role for an individual looking to learn about the industry.
- Proactive, motivated and collaborative individual with great attention to detail.
- Strong organisational skills with the ability to work with a small but efficient and dedicated team.
- Excellent communication skills, both written and verbal.
At Aromatherapy Associates, we know that true wellness includes everyone. We are committed to diversity, equity, and inclusion, creating a culture where every person feels seen, valued, and supported.
Trade Operations Administrator employer: Aromatherapy Associates
Contact Detail:
Aromatherapy Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident will make a great impression. We recommend doing mock interviews with friends or family.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Trade Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trade Operations Administrator role. Highlight any relevant experience in order management or customer service, even if it's from a different industry.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role. Share specific examples of how you've demonstrated attention to detail and collaboration in past experiences. This is your chance to show your personality!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application is clear and concise. Avoid jargon and keep it professional yet friendly. We want to see your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Aromatherapy Associates
✨Know the Trade Order Process
Familiarise yourself with the end-to-end trade order process. Understand how orders are received, processed, and fulfilled. This knowledge will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it’s catching an error in an order or ensuring accurate records, being able to highlight this skill will resonate well with the interviewers.
✨Emphasise Collaboration Skills
Since the role involves working closely with various teams, be ready to discuss how you've successfully collaborated in the past. Share specific instances where teamwork led to improved outcomes, especially in operational settings.
✨Prepare Questions About Process Improvements
Think about potential areas for streamlining order management processes. Prepare insightful questions to ask during the interview that show your proactive mindset and eagerness to contribute to efficiency improvements.
