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- Tasks: Support the trade order process and ensure smooth operations.
- Company: Join a diverse and inclusive team at Aromatherapy Associates.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Why this job: Make an impact by enhancing customer satisfaction and streamlining processes.
- Qualifications: No prior experience needed, just bring your motivation and attention to detail.
- Other info: Collaborate with various teams and develop essential skills for your career.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to: Operations & Supply Planning Manager
Overview of the role
This role is responsible for supporting in delivering the end-to-end trade order process, ensuring accurate order entry, efficient fulfilment, and timely issue resolution. Acting as the link between trade customers, internal teams, and third-party providers, this role supports smooth operations while maintaining high service standards and driving process improvements.
Key Responsibilities
- Order Management: Accurately receive, review, and process customer orders in a multi-channel environment.
- Fulfilment Oversight: Track and monitor order status, coordinate dispatch, and resolve any shipping or delivery issues promptly.
- Customer Support: Act as the primary point of contact for order-related inquiries, providing timely updates and resolving concerns professionally.
- Cross-Functional Collaboration: Work closely with warehouse, logistics, supply chain, and finance teams to ensure efficient and seamless order fulfilment.
- Data & Documentation: Maintain accurate records of orders, invoices, claims, and customer information within ERP systems (primarily Business Central).
- Performance Monitoring: Track key operational KPIs including turnaround times, error rates, inbox response times, and efficiency metrics.
- 3PL Management: Oversee third-party logistics providers, monitoring performance against KPIs and SLAs (e.g., OTIF, inventory accuracy, damages, delivery accuracy) and drive corrective actions where required.
- Issue Resolution: Investigate and resolve discrepancies, delays, or returns in a timely and professional manner.
- Process Improvements: Identify opportunities to streamline order management processes and enhance overall efficiency.
- Compliance: Ensure all transactions align with company policies, pricing structures, and contractual obligations.
- Reporting & Admin: Prepare and maintain operational documents, reports, and cost tracking as needed.
- Ad Hoc Support: Undertake additional tasks and assignments at short notice to support departmental requirements.
Experience
- Previous experience in an operational or customer service setting preferred but not required.
- Proactive, motivated and collaborative individual with attention to detail.
- Strong organisational skills with the ability to work to multiple priorities.
- Excellent communication skills, both written and verbal.
At Aromatherapy Associates, we know that true wellness includes everyone. We are committed to diversity, equity, and inclusion, creating a culture where every person feels seen, valued, and supported.
Trade Operations Associate in Brentford employer: Aromatherapy Associates
Contact Detail:
Aromatherapy Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Operations Associate in Brentford
✨Tip Number 1
Network like a pro! Reach out to people in the trade operations field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their order management processes and think of ways you could contribute to improvements. Show them you’re ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! Since you'll be the go-to person for customer inquiries, being clear and professional is key. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Trade Operations Associate in Brentford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trade Operations Associate role. Highlight any relevant experience in order management or customer service, and don’t forget to mention your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your proactive attitude and how you can contribute to process improvements and customer support.
Showcase Your Communication Skills: Since this role involves a lot of collaboration, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your CV or cover letter, let us see how you can effectively liaise with different teams and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aromatherapy Associates
✨Know the Trade Order Process
Familiarise yourself with the end-to-end trade order process. Understand how order management, fulfilment oversight, and issue resolution work together. This will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Showcase Your Customer Support Skills
Prepare examples of how you've handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to provide timely updates. This role requires a strong focus on customer service, so make sure to convey your commitment to maintaining high service standards.
✨Emphasise Collaboration Experience
Since this role involves working closely with various teams, be ready to discuss your experience in cross-functional collaboration. Share specific instances where you successfully worked with logistics, finance, or other departments to achieve a common goal. This will illustrate your teamwork abilities.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've identified process improvements or resolved discrepancies effectively. Be prepared to discuss how you approach challenges and what steps you take to ensure smooth operations. This will show your proactive mindset and attention to detail, which are crucial for this position.
