Senior Client Advisor in London

UK Retail Sales & Marketing Manager | Commercial Strategy & CRM | Bridging B2B/B2C Experience | Operational ExcellenceCompany DescriptionOur story begins in 2010 when our founder, Ana Patricia Nikaido writes a novel about a perfumer who loses her sense of smell. During this time Ana Patricia becomes deeply involved in the world of perfumery discovering a new passion for creating unique scents. After many years of research and effort, Ana Patricia Nikaido manages to work hand in hand with the best perfumers in the world to create an unprecedented collection. During her frequent trips to the world\’s most prestigious perfumery ateliers in Grasse, France, she discovered the enormous potential that the perfume capital of the world offered for the creation of unique scents. Pursuing such passion she created AROMARIA.

Role DescriptionThis is a full‐time, on‐site role for a Senior Client Advisor, located in the London Area, United Kingdom. The Senior Client Advisor will be responsible for fostering strong client relations, ensuring customer satisfaction by addressing inquiries and concerns, and delivering an exceptional service experience. Daily tasks include managing customer needs, providing tailored advice, maintaining open communication with internal teams, and handling service‐related matters efficiently. The role requires a proactive approach to building lasting relationships and supporting the growth and success of the business.

Qualifications

Strong skills in Client Relations and Customer Service

Expertise in ensuring Customer Satisfaction and managing client needs effectively

Exceptional Communication skills to liaise effectively with clients and internal teams

Understanding of and experience with fragrance industry a plus but not essential

Ability to work collaboratively in a team‐oriented environment

Proven problem‐solving and conflict resolution skills

Prior experience in client advisory roles or a similar customer‐focused position is a must

English fluency with additional second language an advantage (preferably Arabic)

Seniority levelMid‐Senior level

Employment typeFull‐time

Job functionConsulting, Information Technology, and Sales

IndustriesRetail Luxury Goods and Jewelry

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