At a Glance
- Tasks: Lead the store team, deliver exceptional customer experiences, and drive sales performance.
- Company: Join Aroma-Zone, a beloved French brand launching in the UK.
- Benefits: Enjoy discounts, bonuses, and a company pension scheme.
- Other info: Be part of an inclusive team that celebrates diverse perspectives.
- Why this job: Shape the UK launch of a brand that values kindness and authenticity.
- Qualifications: Retail experience, strong leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a full-time Store Supervisor to join our team in our first London boutique in Westfield White City.
The Store Supervisor / Key Holder plays a critical role in the day-to-day leadership of the Aroma-Zone store. Acting as a role model on the shop floor, they support the Store Manager in delivering an exceptional customer experience, driving commercial performance, and ensuring operational excellence. This role carries responsibility for opening and closing the store and supporting the team during trading hours.
You role model Aroma-Zone's S-CARE values every day creating a warm, empowering, humble and service-led culture where every customer feels seen and every team member feels supported. As a frontline leader, you help build a positive, inclusive environment rooted in care, transparency, learning and wellbeing.
Customer Experience & Brand Ambassadorship- Deliver an outstanding, warm and educational customer experience at all times.
- Act as a true Aroma-Zone brand ambassador, confidently explaining ingredients, routine and benefits.
- Support the team in offering personalised advice and building trust with customers.
- Support the Store Manager in motivating, coaching and developing the store team.
- Lead shifts with confidence, setting the pace and energy of the shop floor.
- Support onboarding and training of new team members, particularly on product knowledge and routines.
- Act as a first point of contact for the new team during shifts, resolving issues with professionalism and care.
- Support the achievement of store KPIs including sales, ATV, UPT, CRM and conversion.
- Actively encourage selling of routines, hero products and seasonal launches.
- Identify opportunities to improve performance and feedback insights to the Store Manager.
- Support in-store events, workshops and brand activations.
- Open and close the store in line with company procedures.
- Ensure cash handling, till operations and end of day processes are followed accurately.
- Support stock management including deliveries, replenishment and stock accuracy.
- Ensure health & safety, security and operational standards are maintained at all times.
- Ensure clear communication between store team and management.
- Cascade key messages, promotions and new product information to the team.
- Provide regular feedback on customer insights, product feedback and team needs.
- Previous retail experience in a supervisory or senior sales role, ideally within beauty, wellness, or premium retail.
- Strong operational and organisational skills - you love keeping things running like clockwork.
- Confidence in cash handling, stock control and health & safety practices.
- Ability to lead by example and motivate a diverse team.
- A commercial mindset - you understand how operations impact sales and service.
- Excellent problem-solving skills and calmness under pressure.
- Confident using Excel.
- Service-minded with excellent communication skills.
- Customer focused and satisfaction driven in every interaction.
- Flexible and adaptable, always ready to meet evolving store needs.
- Discounts on Aroma-Zone products.
- Discretionary bonus & commission schemes.
- Company Pension scheme.
This is a rare chance to shape the UK launch of a much-loved French brand, make a positive impact on people and the planet, and grow with a purpose-led company that celebrates simplicity, authenticity, and kindness. At Aroma-Zone, we believe diverse perspectives make us stronger and are committed to fostering an inclusive environment where everyone can thrive.
Store Supervisor in London employer: Aroma-Zone
Aroma-Zone is an exceptional employer that offers a unique opportunity to be part of the UK launch of a beloved French brand in the vibrant Westfield White City. With a strong focus on employee growth, inclusivity, and a warm, service-led culture, we empower our Store Supervisors to lead with confidence while delivering outstanding customer experiences. Enjoy benefits such as product discounts, a discretionary bonus scheme, and a company pension, all while contributing to a purpose-driven mission that values authenticity and kindness.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Aroma-Zone's products and values. This way, you can confidently chat about how you embody their S-CARE values and how you can enhance the customer experience.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past roles where you've motivated a team or resolved conflicts. We want to see how you can lead shifts and support your colleagues in creating that warm, inclusive environment.
✨Tip Number 3
Be ready to discuss your commercial mindset! Prepare to share how you've previously driven sales or improved performance in a retail setting. Highlighting your understanding of KPIs will show us you're the right fit for the Store Supervisor role.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by inquiring about team dynamics, store goals, or upcoming events. This not only demonstrates your enthusiasm but also helps you gauge if Aroma-Zone is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Supervisor in London
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us know how much you love delivering an exceptional customer experience. Share specific examples of how you've gone above and beyond to make customers feel valued and supported.
Highlight Your Leadership Skills:As a Store Supervisor, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've motivated or coached others, and how you’ve created a positive environment in previous roles.
Demonstrate Your Commercial Mindset:We want to see that you understand how operations impact sales. Include any relevant achievements related to KPIs or sales targets in your application to show us you're results-driven and commercially aware.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Aroma-Zone.
How to prepare for a job interview at Aroma-Zone
✨Know the Brand Inside Out
Before your interview, dive deep into Aroma-Zone's products and values. Familiarise yourself with their S-CARE values and be ready to discuss how you can embody these in your role as a Store Supervisor. Showing genuine enthusiasm for the brand will set you apart!
✨Demonstrate Leadership Skills
Prepare examples from your previous experience where you've successfully led a team or resolved conflicts. Think about how you can motivate and support your future team at Aroma-Zone, and be ready to share specific strategies that worked for you.
✨Showcase Your Customer Service Expertise
Be ready to discuss how you’ve delivered exceptional customer experiences in the past. Think of scenarios where you went above and beyond for a customer, and how you can apply that to create a warm and educational environment at Aroma-Zone.
✨Prepare for Operational Questions
Since this role involves key holder responsibilities, brush up on your knowledge of cash handling, stock management, and health & safety practices. Be prepared to answer questions about how you would ensure operational excellence in the store.
