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- Tasks: Lead a passionate team and create an inspiring customer experience in a vibrant retail environment.
- Company: Join Aroma-Zone, a beloved French brand now making waves in the UK beauty scene.
- Benefits: Enjoy discounts, bonuses, a birthday day off, and a company pension scheme.
- Why this job: Be part of a mission-driven brand that values natural beauty and wellness while making a positive impact.
- Qualifications: Retail experience, knowledge of beauty products, and strong leadership skills are essential.
- Other info: This is a unique opportunity to shape our UK launch and grow with us.
The predicted salary is between 25000 - 30000 £ per year.
Aroma-Zone has launched in the UK! Born in France and loved by millions, we’re now bringing our passion for natural beauty and wellness to the UK with our first London boutique. For over 20 years, we’ve been committed to making natural beauty and well-being accessible to all by combining science, quality, and effectiveness. A pioneer and expert in the field, we carefully select the finest active ingredients from passionate producers worldwide, ensuring natural, safe, and high-performance formulations. With over 2,000 products, we offer a unique range of skincare, cosmetics, nutritional supplements and essential oils designed to meet everyone’s needs, following an ethical and responsible approach. We’re proud our approach resonates with many of our customers who have given us a rating of 4.6/5 on Trustpilot. Our mission: to bring the best of nature, backed by scientific expertise, while respecting both people and the planet.
We are looking for an Assistant Store Manager to help lead our Westfield White City team. In this key role, you’ll support the Store Manager in delivering operational excellence, inspiring the team, and ensuring a premium customer experience every day.
Key Responsibilities will include:
- Lead the customer experience
- Ensure a warm, attentive, and inspiring atmosphere on the shop floor
- Oversee till flow and boutique presentation to guarantee a smooth and premium guest journey
- Support boutique animations and suggest tools to enhance service and efficiency
- Support team performance
- Help lead and energise the team alongside the Store Manager
- Train staff on brand values, product knowledge, and customer care
- Step in for the Store Manager when needed, managing schedules and daily operations
- Drive operational excellence
- Oversee daily store operations and ensure high standards from open to close
- Monitor tills, manage deposits, and support financial reporting
- Maintain a safe, clean, and brand-aligned environment through scent, lighting, and visual details
What we’re looking for:
- Qualification in Commerce/Retail and experience in high-footfall retail environments.
- Strong knowledge of beauty, skincare, and natural wellness products.
- Confident in customer service, sales techniques, and team coordination.
- Proficient in office software, POS systems, and performance reporting.
- A natural leader with excellent communication and coaching skills.
- Calm, organised, and solutions-focused in fast-paced environments.
- Detail-oriented and aligned with our brand’s values and aesthetics.
- French speaking is a plus.
Benefits:
- Discount on Aroma-Zone products
- Discretionary bonus & commission scheme
- Paid day off for your birthday
- Company pension scheme
This is a rare chance to shape the UK launch of a much-loved French brand, make a positive impact on people and the planet, and grow with a purpose-led company that celebrates simplicity, authenticity, and kindness. We actively seek to create a diverse work environment because teams are stronger with different perspectives and experiences. We encourage applications from all backgrounds.
Assistant Store Manager | Aroma Zone UK | Westfield White City employer: Aroma-Zone
Contact Detail:
Aroma-Zone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager | Aroma Zone UK | Westfield White City
✨Tip Number 1
Get to know Aroma Zone! Familiarise yourself with their products and values. When you walk into that interview, show your passion for natural beauty and wellness. It’ll make you stand out as someone who truly gets the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d create a warm and inspiring atmosphere on the shop floor. Role-playing with a friend can help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you’ve energised teams in the past. Share specific examples of how you’ve trained staff or improved team performance – it’ll show you’re ready to step up as an Assistant Store Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assistant Store Manager | Aroma Zone UK | Westfield White City
Some tips for your application 🫡
Show Your Passion for Natural Beauty: When writing your application, let your love for natural beauty and wellness shine through. We want to see how your values align with ours at Aroma-Zone, so share any relevant experiences or interests that highlight your commitment to this field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Store Manager role. Highlight your experience in retail, customer service, and team leadership, and don’t forget to mention any specific skills that match the job description!
Be Authentic and Personable: We appreciate authenticity! Use a friendly tone in your application to reflect your personality. This is your chance to show us who you are beyond your qualifications, so don’t be afraid to let your character shine through.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aroma-Zone
✨Know Your Products
Familiarise yourself with Aroma-Zone's range of products, especially their natural beauty and wellness lines. Being able to discuss specific items and their benefits will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to inspire and energise others, as this is crucial for the Assistant Store Manager position. Think about times when you trained staff or improved team performance.
✨Emphasise Customer Experience
Be ready to discuss how you would create a warm and inspiring atmosphere for customers. Share any past experiences where you enhanced customer service or resolved issues effectively, as this aligns with Aroma-Zone's commitment to premium guest journeys.
✨Align with Brand Values
Research Aroma-Zone's mission and values, particularly their focus on natural ingredients and ethical practices. During the interview, express how your personal values align with theirs, and be prepared to discuss how you can contribute to maintaining their brand aesthetics and standards.