Senior Internal IT Engineer

This is a senior role within ARO’s Internal IT team, where you will be key to the delivery of our IT platform and roadmap for the ARO Group. We are looking for an all-rounder who is passionate about helping and supporting their colleagues, along with the continued development of ARO IT into a world class platform.

You will work closely with the IT Manager and complement each other’s skills and experience to help ensure platform operation, and drive continuous improvement for our Internal IT offering

Along with providing senior level IT support, you will contribute to initiatives aimed at improving operational efficiency, cost-effectiveness, and scalability, ensuring IT remains a key enabler of business growth. You will also contribute to the IT roadmap, by identifying emerging technologies and opportunities for innovation across the ARO IT Platform.

You will be comfortable working directly with colleagues at all levels of the business and across all of our sites. You will be a senior member of the team, and you will help mould a successful, high performing IT team.

This role offers flexibility with the option for hybrid working, allowing you to balance remote work with on-site collaboration. Occasional travel may be required between our various locations across the UK, to ensure strong alignment with all business units and maintain on-the-ground visibility for internal IT.

Please note that this is a Hybrid role with onsite requirement 2 -3 days a week. You must be able to commute to the office and have your own transport.

What you’ll do

• Act as a deputy for the IT Manager as appropriate

• Help to develop and deliver the IT platform roadmap

• Contribute to the IT platform roadmap development, with a focus on platform architecture.

• Work closely with the IT Manager and complement each other’s skills and experience to help drive continuous improvement for our Internal IT offering

• Support the development of your IT colleagues by providing expert knowledge, helping them resolve support cases, and leading IT projects.

• Be a subject matter expert for ARO’s IT platform architecture, and participate in group initiatives, including integration activity.

• Collaborate closely with subject matter experts for core ARO applications to ensure operational effectiveness, and plans are aligned.

• Build positive relationships throughout the Group and maintain high levels of communication with key stakeholders and colleagues

• Help to maintain a reliable, high-performing IT platform with sustained uptime for critical services including:

o Administering, deploying and configuring Microsoft Windows Server including Active Directory and Group Policy creation.

o Administering, deploying and configuring Microsoft Exchange Server

o Deliver proactive system maintenance, and system hygiene.

• Provide IT support to ARO users, efficiently resolving incidents and requests allocated to you.

• Ensure you efficiently resolve incidents and requests allocated to you.

• Provide technical support to your team members and colleagues both remotely or on-site as required

• Provide a great end-user experience.

• You will contribute to achieving team KPI’s through platform improvements, efficient support and providing a good user experience:

• Identify and implement process improvements that drive ARO IT platform innovation.

• Help consistency and best practice by maintaining documentation, and knowledge sharing within the team.

• Complete IT tasks in support of security and compliance standards including ISO 27001.

• Participate in the reduction of vulnerabilities, including patch management.

• Update the hardware and software asset register.

• Minimum of 5 years experience in IT infrastructure and networking.

• Good understanding of MS licensing

• Strong technical skills in Windows Server, Active Directory, Exchange, Hyper-V and networking technologies.

• Experience with cloud computing platforms, such as Azure or AWS.

• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.

• Strong communication and interpersonal skills, with the ability to work collaboratively with others.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Experience working in an ITIL-based environment is preferred.

• Full and valid UK driver’s license

• Server Operating Systems including up to Microsoft Server 2022

• Server Virtualisation Environments such as Microsoft Azure, Hyper-V

• Server Hardware configuration and recommendation

• LAN and WAN switching configuration and trouble shooting

• Significant experience of supporting an IT platform that maintains differing software applications across finance, sales, BI etc.

• Large scale enterprise IT WinTel experience

• Sound IP troubleshooting skills including DHCP, DNS, IP addressing

• An understanding of Microsoft cloud based products – Office 365 and Azure in particular

Desirable

• O365 administration and deployment

• SQL knowledge

• VEEAM

• Operating in a geographically dispersed environment

• An understanding of Microsoft licensing

• Firewalling (Watchguard /VLAN Experience / router and connectivity troubleshooting)

• Windows desktop operating systems

• PC hardware and Printer hardware

• WIFI – Ubiquiti or Meraki

• Working within an ISO 27001 Framework

• Experience with Service Now, or a similar ticketing system

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• ‘Design Your Life’ training and development programme

• Flexible working

• Company Pension Scheme and matching contributions

• Company Perks portal

• Private Medical insurance

• Life assurance

• 25 days holiday plus bank holidays plus holiday trading

• Your Birthday off, on us!

• Health Club and Wellbeing Scheme

• ARO Shares after 12 months employment

• Employee Assistance Programme

• Technical Training Academy and E-learning