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- Tasks: Manage customer provisioning orders and ensure timely delivery of services.
- Company: ARO is a leading IT and communication expert with 25 years of experience.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off!
- Why this job: Join a fun, collaborative culture focused on employee wellbeing and growth.
- Qualifications: Strong organisational skills and customer service experience in telecoms are essential.
- Other info: Opportunity for technical training and career development in a supportive environment.
The predicted salary is between 26000 - 28000 £ per year.
Job Title: Provisioning Co-Ordinator
Location: United Kingdom – Fully Remote
Salary: £28,000 – £30,000 BOE
Contract type: Permanent
About the role
As our Provisioning Co-ordinator, you will play a key role within the Telephony & Connectivity Provisioning Team, supporting the smooth, timely, and accurate delivery of telephony and connectivity products to our customers. Working as part of a collaborative team, you will be responsible for providing an outstanding customer experience for a large portfolio of customers.
This role combines strong customer service skills with provisioning, technical administration, and billing activities, ensuring customers receive a seamless transition from sale to in-life service. You will be responsible for managing provisioning tasks from order through to completion, proactively communicating with internal and external stakeholders, and taking ownership of delivery.
What you’ll do
- Manage multiple customer provisioning orders simultaneously
- Ensure orders are onboarded as quickly as possible, minimising delays
- Maintain end-to-end ownership of orders, coordinating activity and ensuring clear communication with all parties
- Accurately update ticketing systems and order records throughout the provisioning lifecycle
- Perform quality assurance checks on customer data and service configurations
- Proactively resolve any issues, delays, or escalations to ensure delivery remains on track
- Co‑ordinate with third‑party suppliers to progress provisioning tasks, including number porting and connectivity installations
- Control monthly account updates, billing checks, and associated reporting with minimal errors
- Support the team in achieving key business objectives and project deadlines
- Build trusted and valued relationships with customers, providing clear and proactive communication
- Set realistic expectations and ensure stakeholders are informed of progress and any risks
- Act as a knowledgeable advisor to customers, helping them understand and adopt their new services
- Demonstrate confidence when presenting to customers or leading service delivery calls
- Promote customer confidence to encourage future product and service opportunities
- Collaborate closely with colleagues in onboarding, support, billing, and sales
- Share knowledge to help develop the skills of team members
- Identify and contribute to process improvements
- Attend and participate in team meetings, one‑to‑ones, and personal development discussions
- Support colleagues with workload challenges where needed
- Maintain a positive, customer‑focused culture aligned with ARO’s core values
Requirements
What we are looking for
Essential
- Excellent organisational skills, with the ability to manage and prioritise multiple tasks
- Strong customer service and relationship‑building skills
- Confident communicator, with the ability to adapt style for different audiences
- Demonstrable problem‑solving skills and resilience under pressure
- Proactive and accountable approach to managing workloads
- Confident using systems such as CRMs, ticketing tools, and MS Office applications (Word and Excel)
- Ability to work effectively as part of a team in a fast‑paced environment
- A positive, can‑do attitude with a willingness to learn and adapt
Desirable
- Previous experience in telecommunications provisioning, service delivery, or administration
- Knowledge of connectivity products (e.g., leased lines, FTTP, SoGEA etc.)
- Familiarity with number porting processes and carrier order management
- Experience with billing and revenue assurance processes
- Knowledge of AKJ billing systems
Benefits
We offer a wide range of benefits and incentives to our employees including:
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E‑learning
- Hybrid working
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
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Provisioning Co-Ordinator employer: ARO
Contact Detail:
ARO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning Co-Ordinator
✨Tip Number 1
Familiarise yourself with the telecoms and connectivity industry. Understanding key terms and processes, such as number porting and service delivery, will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to handle the fast-paced environment that comes with the Provisioning Co-ordinator role.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or discussions with friends. Being able to adapt your communication style for different audiences is crucial, so ensure you're comfortable presenting information clearly and confidently.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a great fit for the team.
We think you need these skills to ace Provisioning Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecoms, broadband, or telephony. Emphasise your organisational skills and any customer service roles you've held, as these are crucial for the Provisioning Co-ordinator position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed multiple tasks or resolved customer issues in previous positions to demonstrate your suitability.
Showcase Relevant Skills: Clearly outline your experience with CRMs, ticketing tools, and MS Office applications. If you have knowledge of connectivity products or billing processes, make sure to include that as well, as it aligns with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Provisioning Co-ordinator.
How to prepare for a job interview at ARO
✨Showcase Your Organisational Skills
As a Provisioning Co-ordinator, you'll need to manage multiple tasks simultaneously. Be prepared to discuss specific examples from your past experiences where you successfully prioritised and organised your workload to meet deadlines.
✨Demonstrate Customer Service Excellence
This role heavily relies on strong customer service skills. Share stories that highlight your ability to build relationships, resolve issues, and provide a seamless experience for customers, especially in a fast-paced environment.
✨Familiarise Yourself with Telecoms Terminology
Understanding the basics of telecoms, broadband, and connectivity products will give you an edge. Brush up on relevant terms and processes, such as number porting and service delivery, to show your knowledge during the interview.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you've faced challenges and how you proactively resolved them, demonstrating resilience and accountability under pressure.