At a Glance
- Tasks: Troubleshoot escalated IT issues and lead 1st and 2nd line teams.
- Company: ARO, a leading tech company with 25 years of experience.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on collaboration and cutting-edge technology.
- Why this job: Make a real impact in IT infrastructure and support innovative solutions.
- Qualifications: Experience with Windows Server, Linux, and cloud services required.
The predicted salary is between 36000 - 60000 € per year.
As our 3rd Line Infrastructure Engineer at ARO, you'll play a key role in troubleshooting escalated issues, problems, and incidents and for proactively managing customer and internal IT solutions. In addition to your 3rd line responsibilities, you will support and provide leadership to the 1st and 2nd line teams, offering guidance, acting as a technical escalation point, and helping to drive best practice across the service function.
The 3rd line Infrastructure Engineer will also be responsible for assisting the operational team in maintaining the accuracy and integrity of the Service catalogue as well as ensuring SLAs are consistently met within the operational infrastructure support team. As part of your role you are responsible for implementing and maintaining appropriate and robust monitoring and alerting across the business infrastructure and customer workload.
- Research, identify and recommend software and applications that will improve the performance and stability of the infrastructure.
- Perform problem management and trend analysis on production instances.
- Be a point of escalation and lead our 1st and 2nd line engineers.
- Help transition new services and handovers into the infrastructure components.
- Participate in an on call and shift rota.
- Work closely with colleagues and customers to ensure high quality service and support.
Fully conversant in data protection, backup and recovery technologies. Working and up to date knowledge of Windows Server OS, Linux and Unix OS, as well as hypervisor and authentication providers, some knowledge of integration into public cloud. Have experience of Linux and Microsoft PowerShell Scripting. Experience in an industry framework (ITIL, ISO 20000 / 27001 etc.). Proven understanding in implementing and administering Cloud services, Domain Structures, local/global security policies, DNS and DHCP. Awareness of Data Protection and governance framework. Experience of web, DB and file system administration. Strong Cyber Security Awareness. Excellent knowledge of Data Protection technologies. Compute and server-based hardware experience in VDI Technologies.
Third Line Support Engineer/ Infrastructure Engineer in Liverpool employer: ARO
At ARO, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Liverpool. Our hybrid working model provides flexibility, while our commitment to employee growth ensures that you will have ample opportunities for professional development and advancement. Join us to be part of a team that values your expertise and encourages you to lead and inspire others in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Third Line Support Engineer/ Infrastructure Engineer in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with troubleshooting and managing IT solutions. Share specific examples of how you've tackled issues in the past – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After an interview or networking event, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better shot at landing that dream job. Plus, it’s super easy to navigate!
We think you need these skills to ace Third Line Support Engineer/ Infrastructure Engineer in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Infrastructure Engineer role. Highlight relevant experience with Windows Server, Linux, and any cloud services you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess and how they’ve led teams through challenges.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get across your key points without fluff. Let us know why you're the perfect fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ARO
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server OS, Linux, and Unix. Be ready to discuss your experience with PowerShell scripting and how you've used it in past roles. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to talk about how you've tackled escalated issues in the past. Think of a few scenarios where you successfully resolved complex problems and be ready to explain your thought process. This will demonstrate your ability to handle the responsibilities of a 3rd Line Engineer.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you've ensured they are met in previous roles. Highlight any experience you have with monitoring and alerting systems that help maintain service quality.
✨Be Ready to Lead
Since this role involves supporting and guiding 1st and 2nd line teams, think about your leadership style. Prepare examples of how you've mentored others or driven best practices in your previous positions. This will show that you're not just technically skilled but also a team player.
