At a Glance
- Tasks: Manage and grow customer accounts through relationship building and solution-based selling.
- Company: Award-winning IT Services company with a fun and collaborative culture.
- Benefits: Competitive salary, commission structure, private medical insurance, and 25 days holiday.
- Other info: Hybrid role with a vibrant workplace culture and strong career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 1-2 years sales experience, excellent communication skills, and proficiency in MS software.
The predicted salary is between 30000 - 33000 £ per year.
Location: Liverpool (Hybrid – 3 days in the office)
Salary: £30,000 - £33,000 plus commission structure
Contract type: Permanent
About the role
ARO are an award-winning IT Services and Solutions company providing our customers with sustainable competitive advantages by wrapping world-class cloud technologies in first-class service. We believe that all organisations can access the same IT, but not the same IT performance. We are looking for an enthusiastic Account Manager to join our team. Working within the desk based Corporate Account Management team, this role will suit a sales professional who enjoys managing and growing a portfolio of customer accounts through proactive engagement, relationship building, and solution-based selling. Operating 3 days a week from the office, this role sits in our Collaboration business unit, specialising in Unified communications, Contact Centre Solutions, Business Mobiles, Connectivity, Business Voice, IT Solutions, AV and Meeting Room Solutions. As a Desk Based Account Manager you will build relationships with your key accounts, whilst driving customer satisfaction, retention, and revenue growth by promoting ARO’s suite of collaboration solutions. You will also work with other teams on exploring new business opportunities, generating quotes and identifying renewals. With offices spread across the UK, this role is Liverpool based with the expectation of travel to see customers or other offices or suppliers as necessary. Please note that this is a Hybrid role with onsite requirement in the Liverpool office 3 days a week. You must be able to commute to the office and have your own transport.
What you’ll do
- Manage a number of SME customer accounts who have mobile, hosted telephony and connectivity products and services with ARO.
- Upsell into your client base; retention of current clients whilst building client base via customer referrals.
- Develop a thorough understanding of ARO products and service offerings to better upsell and cross-sell to clients.
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records, keeping track of any contract updates and renewals.
Requirements
What we are looking for?
Essential:
- 1-2 years sales experience, either in new business or account management, preferably IT and Technology based
- Excellent verbal and written communication skills
- Excellent time-management and multitasking capabilities
- Excellent Sales & Negotiation skills. The ability to negotiate contract terms and pricing with confidence.
- Clear, confident Communicator
- Personable and articulate
- Proficiency with MS software (Excel, Outlook, Teams and Word).
Desirable:
- Experience in the Telecommunications sector
- Experience of Microsoft Dynamics Sales
Benefits
Who are we?
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
- Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Desk Based Account Manager in Liverpool employer: ARO
Join a dynamic team in Cardiff as a Senior Service Desk Analyst, where you'll enjoy a supportive work culture that prioritises professional growth and development. With a competitive salary, hybrid working options, and a range of benefits including private medical insurance and a generous holiday allowance, this role offers a fulfilling opportunity to make a real impact while enjoying a balanced work-life environment. Our commitment to employee wellbeing and continuous learning ensures that you will thrive both personally and professionally in this vibrant setting.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager in Liverpool
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Desk Based Account Manager at ARO, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including ARO. Tailor your message to explain why you’re drawn to them and how you can contribute as a Desk Based Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Desk Based Account Manager in Liverpool
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for ARO:When writing your cover letter, make sure to tailor your message specifically for ARO. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at ARO
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show ARO that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show ARO that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with ARO’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
