At a Glance
- Tasks: Support and improve client IT systems in a hands-on technical role.
- Company: Join a dynamic team in a leading tech company based in Aberdeen.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days holiday.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Gain exposure to diverse technologies and make a real impact on client systems.
- Qualifications: 1st/2nd line experience with Windows Server and cloud environments required.
The predicted salary is between 28000 - 30000 € per year.
Location: Aberdeen (Hybrid - 3 days in the office)
Salary: £28,000 - £30,000
Contract type: Permanent
About the role
We’re looking for a Systems Engineer with 1st / 2nd line experience to join our team. This is a hands‑on technical role supporting multiple clients. You will focus on the day‑to‑day support, maintenance, and improvement of client IT systems, ensuring infrastructure remains stable, secure, and performing in line with service level agreements (SLAs). You’ll be working across on‑premises and cloud environments, supporting escalated issues from the service desk, assisting with infrastructure changes and projects, and helping to keep client systems running smoothly. This role offers exposure to a broad range of technologies, with support from senior engineers where needed.
What you’ll do
- Administer and support client servers, networks, and storage solutions across diverse environments.
- Manage Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
- Monitor system health and proactively respond to performance, capacity, and availability issues.
- Oversee and test backup, disaster recovery, and business continuity solutions.
- Deploy, manage, and support Microsoft 365, Azure, and other cloud services.
- Monitor, investigate, and respond to security threats, vulnerabilities, and breaches.
- Provide technical support for service desk issues.
- Troubleshoot incidents across networking, servers, applications, and security layers.
- Maintain SLA compliance and deliver high‑quality customer service.
- Identify opportunities to improve efficiency, automation, and service delivery.
- Stay current with emerging technologies and share knowledge within the team.
- Support a culture of quality, innovation, and customer focus.
What we are looking for?
Essential
- Proven experience as a Systems Engineer or similar role within an MSP or multi‑client environment.
- Knowledge of Windows Server environments (2016/2019/2022) and Active Directory, including Group Policy, DNS, DHCP, and file/print services.
- Experience supporting and troubleshooting Microsoft 365 and Azure environments, including Exchange Online, Intune, and SharePoint.
- An understanding of networking fundamentals, including VLANs, routing, firewalls, and VPNs.
- Hands‑on experience with backup, disaster recovery, and business continuity solutions (e.g., Veeam, Datto, Acronis).
- Familiarity with RMM tools such as Datto RMM, N-able, or ConnectWise.
- Experience supporting infrastructure projects such as migrations, upgrades, and deployments.
- Excellent communication skills with the ability to interact professionally with clients at all levels.
- Strong organisational skills with the ability to prioritise workload, meet deadlines, and work under pressure.
- High attention to detail with strong documentation skills.
- A proactive team player with a willingness to learn and share knowledge.
- Full UK driving license (onsite client visits are required).
Desirable:
- Knowledge of firewalls and network security appliances (e.g., Sophos, Fortinet, Cisco, WatchGuard, SonicWall).
- Experience with Azure Virtual Desktop (AVD), Entra ID (Azure AD), or hybrid environments.
- Proficiency in virtualisation technologies such as VMware or Hyper‑V.
- Familiarity with cloud cost management or optimisation tools.
- Exposure to automation frameworks or infrastructure‑as‑code tools (e.g., Terraform, Ansible).
- Experience supporting macOS or mobile device management (MDM) platforms.
- Understanding of cybersecurity frameworks and standards (e.g., Cyber Essentials, ISO 27001, NIST).
Certifications (Desirable but Not Essential)
- Microsoft: Azure Administrator Associate (AZ‑104) or Microsoft 365 Certified: Modern Desktop Administrator.
- CompTIA: Network+, Security+, or Server+.
- VMware Certified Professional (VCP) or Veeam Certified Engineer (VMCE).
- Vendor certifications (e.g., Fortinet, Sophos, Cisco).
- ITIL Foundation certification or experience working in ITIL‑aligned environments.
Benefits
We offer a wide range of benefits and incentives to our employees including:
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E‑learning
- Hybrid working
IT Systems Engineer employer: ARO
Join our dynamic team in Aberdeen as an IT Systems Engineer, where you'll enjoy a supportive work culture that prioritises innovation and customer focus. With a competitive salary and a comprehensive benefits package including private medical insurance, generous holiday allowance, and opportunities for technical training, we are committed to fostering your professional growth while maintaining a healthy work-life balance through our hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and achievements. This gives employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace IT Systems Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with systems engineering and the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT systems and how you can contribute to our team. Share specific examples of your past experiences that relate to the role.
Show Off Your Communication Skills:Since this role involves interacting with clients, it's important to demonstrate your communication skills in your application. Use clear and professional language to convey your ideas.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us!
How to prepare for a job interview at ARO
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server environments, Active Directory, and cloud services like Microsoft 365 and Azure. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in previous roles. Think about times when you had to troubleshoot incidents or manage infrastructure changes, and be ready to explain your thought process and the outcomes.
✨Communicate Like a Pro
Since this role involves interacting with clients, practice articulating complex technical concepts in simple terms. Highlight your communication skills during the interview by engaging with the interviewer and asking clarifying questions.
✨Demonstrate Your Team Spirit
This position requires collaboration with senior engineers and other team members. Be prepared to discuss how you've worked in teams before, shared knowledge, and contributed to a positive work culture. Show that you're not just a tech whiz but also a great team player!
