Role Overview
We are looking for an experienced IT Operations Engineer to join our Internal IT team and play a key role in supporting the technology that powers our business. The IT Operations Engineer will work within our own internal environment, taking ownership of a diverse range of technologies.
What You Will Do
Resolve internal IT incidents and service requests, provide support across Microsoft 365, Windows client devices, identity and access management, networking, security tools, infrastructure and business applications.
Why It Might Be a Fit
We’re looking for a well‑rounded IT professional who enjoys working across multiple technologies, with strong troubleshooting skills and a practical, user‑focused approach.
Requirements
- Demonstrable experience in an IT support, infrastructure, operations or service desk role
- Broad working knowledge across multiple IT areas, including endpoints, Microsoft 365, Microsoft Azure, identity and access management, networking, infrastructure, backup, security tooling and business applications
- Experience supporting Windows 11, Microsoft 365 Apps, Microsoft Teams, Exchange Online, SharePoint Online and OneDrive
- Experience administering Active Directory and Microsoft Entra ID, including users, groups, permissions, MFA, conditional access or similar access controls
- Good understanding of endpoint management and device compliance, ideally including Microsoft Intune
- Practical networking troubleshooting skills, including DNS, DHCP, TCP/IP, routing, VLANs, Wi‑Fi and VPN connectivity
- Experience supporting Windows Server environments, ideally including Windows Server 2022 or Windows Server 2025, virtualization and core infrastructure services
- Strong analytical and problem‑solving skills, with the ability to investigate root causes, document fixes and explain technical issues clearly to non‑technical colleagues
- Excellent customer service, communication and stakeholder management skills, with confidence supporting colleagues at all levels of the business
- Ability to prioritise competing work, manage tickets properly and maintain ownership of issues in a busy environment
Benefits
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Birthday off, on us
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E‑learning
- Hybrid working
