At a Glance
- Tasks: Lead customer onboarding projects and ensure smooth implementations with a proactive approach.
- Company: Join ARO, a leading IT and communication expert with a fun, collaborative culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days holiday plus your birthday off!
- Other info: Hybrid role in Farnborough with excellent career growth opportunities.
- Why this job: Make a real impact by delivering exceptional service and building strong relationships.
- Qualifications: Customer service experience and strong teamwork skills are essential.
The predicted salary is between 26228 - 26228 € per year.
Location: Farnborough (Hybrid)
Salary: £26,228
Contract type: 12 Month Fixed Term Contract
About the role
We are looking for a proactive and customer-focused Mobile Onboarding Project Administrator to join our fantastic team on a 12-month fixed term contract basis. The successful candidate will become a key member of the Mobile Onboarding team, working collaboratively across departments to deliver seamless customer implementations and exceptional service. You will lead by example, demonstrate ARO core values, and build strong relationships with both internal and external stakeholders at all levels.
Please note that this is a Hybrid role with onsite requirement in Farnborough 3 days a week. You must be able to commute to the office and have your own transport.
What you’ll do
- Control of monthly reconciliations, invoicing & associated reporting for all implementation
- Oversee and ensure a smooth, accurate and timely implementation
- Ensure all pre-requisites (transfer lists, DD forms, communication, MNP etc) are completed prior to set-up on the Arrow system
- Develop and encourage a proactive, personal approach to each customer contact during an implementation project
- Solving any service, administration related issues that may occur and ensuring satisfaction from all parties, handling customer complaints should they arise during an implementation
- Establish and maintain relationships at the relevant levels with internal and external customers which may include off site visits with suppliers and customers
- Develop effective working relationships with key customer contacts
- Facilitate all actions required for implementation and identify and communicate all ongoing maintenance of the customer’s account
Leadership
- Collaborate, share and communicate frequently with your peers
- Work with and motivate employees from other teams within the support area
- Establish a culture across the team which reinforces our personal approach where we strive to exceed customers’ expectations
Requirements
What we are looking for?
- Be open, share knowledge and give guidance to the team and the wider business
- Have a high attention to detail and take ownership of internal and customer-impacting issues
- Be collaborative with a solution-focussed approach
- Be able to work as part of a wide and varied team
- Strong stakeholder skills. Develop close working relationships within the Sales teams etc.
- Demonstrates service-oriented attitude under all situations; Demonstrate excellent interpersonal and teamwork skills
- Strong analytical and problem-solving skills
- Flexible, adjust readily to new situations while effectively dealing with ambiguity, stress and uncertainty
- Self-directed, ability to achieve / exceed results against documented goals
- Understanding of the processes for customer escalations
Desirable
- Previous experience in customer service/sales environment
- Excellent administrative skills
Benefits
Who are we?
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including:
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
- Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Mobile Onboarding Project Administrator (12 Month FTC) in Farnborough employer: ARO
ARO is an exceptional employer that prioritises employee experience and fosters a vibrant work culture in Farnborough. With a commitment to collaboration, trust, and fun, ARO offers extensive benefits including a company pension scheme, private medical insurance, and opportunities for professional growth through their Technical Training Academy. Join a team recognised for its positive workplace culture and enjoy the flexibility of hybrid working while contributing to meaningful projects in the IT and communication sector.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Onboarding Project Administrator (12 Month FTC) in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current employees at ARO on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a leg up!
✨Tip Number 2
Prepare for those tricky questions! Think about how your past experiences align with the role of Mobile Onboarding Project Administrator. We want to showcase our problem-solving skills and customer-focused attitude during the interview.
✨Tip Number 3
Show off your collaborative spirit! During interviews, highlight examples where you’ve worked well in teams or built strong relationships with stakeholders. ARO values teamwork, so let’s make sure we demonstrate that!
✨Tip Number 4
Don’t forget to follow up! After the interview, send a thank-you email to express our appreciation for the opportunity. It’s a great way to reinforce our interest in the role and keep us top of mind!
We think you need these skills to ace Mobile Onboarding Project Administrator (12 Month FTC) in Farnborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Mobile Onboarding Project Administrator role. We want to see how you can bring value to our team!
Show Off Your Customer Focus:Since this role is all about customer satisfaction, share examples of how you've successfully handled customer interactions in the past. We love seeing a proactive and service-oriented attitude!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills shine through without any fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ARO
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Mobile Onboarding Project Administrator role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to demonstrate how your skills and experiences align perfectly with what they’re looking for.
✨Showcase Your Customer Focus
Since this role is all about customer implementations and service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your proactive approach and problem-solving skills, as these are crucial for ensuring customer satisfaction during the onboarding process.
✨Demonstrate Team Collaboration
The job requires working closely with various teams, so be ready to discuss your experience in collaborative environments. Share instances where you’ve worked effectively with others to achieve a common goal, and emphasise your ability to build strong relationships with both internal and external stakeholders.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you assess if the company is the right fit for you.
