At a Glance
- Tasks: Manage and grow customer accounts through relationship building and solution-based selling.
- Company: ARO is an award-winning IT Services company with 25 years of experience in technology solutions.
- Benefits: Enjoy perks like private medical insurance, birthday off, and a company pension scheme.
- Other info: This is a hybrid role, requiring 3 days in the office and your own transport.
- Why this job: Join a fun, collaborative culture focused on employee wellbeing and professional growth.
- Qualifications: Sales experience, excellent communication skills, and proficiency in office software required.
The predicted salary is between 28800 - 42000 £ per year.
Job Title: Desk based Account Manager
Location: Aberdeen, Scotland
Salary: £28,000-32,000 (Depending on Experience) Plus commission
Contract type: Permanent
About the role
We are looking for a motivated, proactive and enthusiastic Desk‑Based Account Manager to join our growing team. This is an exciting opportunity to develop your sales and account management skills, build strong customer relationships, uncover new business opportunities and learn how to deliver value‑led technology solutions. With ongoing training and support from experienced Account Managers and a clear progression path into a field‑based role, this position is ideal for someone eager to grow, succeed and build a long‑term career in sales.
Please note this is a hybrid role based out of the Aberdeen office with occasional travel to our various locations across the UK. You must be able to commute to the office and have your own transport.
What you’ll do
- Work closely with Account Managers to build and manage relationships with an assigned portfolio of customers, delivering excellent service and support.
- Proactively generate sales opportunities through phone, email, Teams and LinkedIn engagement, contributing to revenue growth.
- Support customer retention by managing renewals, contract milestones and identifying opportunities for account expansion.
- Maintain accurate CRM records, sales pipeline updates, forecasts and customer activity logs.
- Prepare customer quotations and proposals, coordinating with internal teams to deliver effective solutions.
- Develop knowledge of Collaboration and IT solutions, progressing towards a consultative sales approach.
- Work closely with Account Managers and specialist teams to ensure a seamless customer experience.
- Identify upsell and cross‑sell opportunities that align with customer needs and business objectives.
- Demonstrate continuous learning, performance growth and independence to develop into a field‑based Account Manager position.
Essential
- Excellent verbal and written communication skills
- Excellent time‑management and multitasking capabilities – ability to work to targets/KPIs
- A proactive, resilient attitude – comfortable with outbound calls and handling objections positively
- Personable and articulate
- Proficiency with office software (Excel, Outlook, Teams, Word)
Desirable
- Experience in the IT or Technology sector
Benefits
We offer a wide range of benefits and incentives to our employees including:
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E‑learning
- Hybrid working
Desk Based Account Manager employer: ARO
ARO is an award-winning IT Services and Solutions company located in Ewloe, offering a vibrant work culture that prioritises employee wellbeing and development. With a commitment to fostering strong relationships and providing exceptional service, ARO supports its employees through comprehensive benefits, including private medical insurance, enhanced parental leave, and a dedicated Technical Training Academy for continuous growth. Join a team that values collaboration, trust, and fun, making it an excellent employer for those seeking a rewarding career in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager
✨Tip Number 1
Familiarise yourself with ARO's product offerings, especially in Unified Communications and IT Solutions. Understanding these services will enable you to engage more effectively with potential clients and demonstrate how ARO can meet their needs.
✨Tip Number 2
Network with current employees or industry professionals who have experience in account management within the IT sector. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your sales achievements and strategies in detail. Be ready to share specific examples of how you've successfully managed accounts, upsold products, or built long-term client relationships in previous roles.
✨Tip Number 4
Showcase your communication skills by practising your verbal pitch. Since this role involves relationship building, being articulate and personable during any interactions will be crucial in making a positive impression on the hiring team.
We think you need these skills to ace Desk Based Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant sales experience, particularly in account management or the IT sector. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific ARO products or services you are familiar with and how your skills can contribute to their success.
Showcase Communication Skills:Since excellent verbal and written communication skills are essential for this role, ensure your application is well-structured and free of errors. Consider including examples of how you've successfully communicated with clients in the past.
Highlight Relationship Building:In your application, emphasise your ability to build and maintain client relationships. Provide examples of how you've successfully managed accounts and driven customer satisfaction in previous roles.
How to prepare for a job interview at ARO
✨Know Your Products Inside Out
Make sure you have a thorough understanding of ARO's products and services. This will help you confidently discuss how they can benefit potential clients and demonstrate your ability to upsell effectively.
✨Showcase Your Sales Skills
Prepare examples from your past experiences that highlight your sales achievements, particularly in account management or new business development. Be ready to discuss your negotiation strategies and how you've successfully retained clients.
✨Emphasise Relationship Building
Since the role focuses on managing and growing customer accounts, be prepared to talk about your approach to building long-term relationships with clients. Share specific instances where your relationship-building skills led to successful outcomes.
✨Demonstrate Time Management Abilities
The job requires excellent time-management and multitasking skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when handling multiple accounts and projects simultaneously.
