ARO is seeking a Service Desk Manager (Hybrid, Cardiff) to lead 1st and 2nd line teams within the CCIT unit. You will drive service excellence, manage SLAs, and foster a high-performing support culture across multi-customer environments.
You will report to the Head of Service Desk and ensure effective incident handling, escalation, and continuous improvement in a fast-paced MSP setting. Hybrid role with 3 days onsite.
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Service Desk Manager - Internal Apps (Hybrid, Cardiff) employer: ARO
ARO is an exceptional employer, offering a vibrant work culture that prioritises collaboration, trust, and employee wellbeing. With a commitment to professional growth, employees benefit from extensive training opportunities, a hybrid working model, and a range of perks including private medical insurance and generous holiday allowances. Located in Liverpool, ARO fosters a positive environment recognised with the People Insight’s Outstanding Workplace Award, making it an ideal place for those seeking meaningful and rewarding careers in IT and communications.
