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- Tasks: Provide 3rd line support for cloud and on-prem infrastructure, troubleshooting complex issues.
- Company: Join ARO, a leading independent IT and communication expert with a vibrant culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days holiday.
- Why this job: Make a real impact in a dynamic environment while mentoring junior engineers.
- Qualifications: 5 years IT support experience, strong knowledge of Azure and Windows Server.
- Other info: Hybrid role with excellent career growth opportunities and a fun workplace culture.
The predicted salary is between 34000 - 45000 £ per year.
The Senior Infrastructure Engineer provides 3rd line operational support across customer and internal environments, covering cloud (Azure), on-prem infrastructure, networking, and end-user technologies. This role is ideal for an engineer who enjoys variety, troubleshooting, and ownership, working across multiple customer environments in a fast-paced Managed Services setting.
We are looking for an experienced engineer who is focused on resolving escalated infrastructure and platform issues within SLAs, can own tickets through to resolution with clear and regular customer communication and can identify recurring issues through root cause analysis.
Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have a full UK driving license and your own transport.
What you’ll do:
- Operational Support & Escalation
- Act as a 3rd line escalation point for infrastructure incidents
- Troubleshoot complex technical issues across multiple technologies
- Perform root cause analysis and preventative actions
- Maintain accurate and thorough ticket updates and documentation
- Cloud & Microsoft Technologies
- Support Microsoft 365 services (Exchange Online, SharePoint, Teams)
- Support Azure IaaS, networking, and identity services
- Assist with Intune / Endpoint Manager and device management
- Server, Storage & Virtualisation
- Support Windows Server environments and core server roles
- Manage Hyper-V and VMware platforms, Failover Cluster environments
- Support backup and disaster recovery solutions (e.g. Veeam, MABS)
- Work with SANs and storage arrays
- Networking & Security
- Support Firewalls, VLANs, routing, DNS, DHCP, and IP networking
- Assist with firewall rule changes and connectivity troubleshooting
- Support AV and endpoint security platforms
- Projects & Continuous Improvement
- Assist with small infrastructure projects and platform upgrades
- Contribute to documentation, standards, and process improvements
- Share knowledge and mentor junior engineers
- Mentoring and training more junior members of the team
What we are looking for?
Essential:
- 5 years’ experience working in an IT support or MSP environment
- Experience of working to SLAs and ITIL principles
- Strong knowledge of Windows Server and Microsoft 365
- Strong knowledge of Azure and cloud infrastructure (IaaS)
- Solid experience working with virtualisation and backup platforms
- Customer focused with strong customer service and communication skills
- Full UK driving license and own vehicle
- Experience with MDM platforms (Intune)
Desirable:
- Experience of troubleshooting AVD
- Experience supporting mixed customer environments
- Relevant technical certifications
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus
Senior It Infrastructure Engineer in Cardiff employer: ARO
Contact Detail:
ARO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior It Infrastructure Engineer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at ARO or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the latest trends in cloud and infrastructure. We want you to showcase your expertise, so practice explaining complex concepts in simple terms!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing that Senior IT Infrastructure Engineer role. It shows you're serious about joining the team and makes it easier for us to track your application!
We think you need these skills to ace Senior It Infrastructure Engineer in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Infrastructure Engineer role. Highlight your experience with Azure, Windows Server, and customer service skills. We want to see how your background fits perfectly with what we’re looking for!
Show Off Your Troubleshooting Skills: In your application, don’t shy away from showcasing your troubleshooting prowess. Share specific examples of complex issues you've resolved, especially in a Managed Services setting. This will help us see your problem-solving abilities in action!
Keep It Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re excited about joining our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ARO
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Azure, and Microsoft 365. Be ready to discuss specific scenarios where you've troubleshot complex issues or improved infrastructure. This will show that you’re not just familiar with the tech, but you can also apply it effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've resolved escalated infrastructure issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your role in root cause analysis and preventative actions.
✨Show Off Your Customer Service Skills
Since this role involves regular communication with customers, be ready to highlight your customer service experience. Share instances where you’ve maintained clear communication during incidents and how you ensured customer satisfaction throughout the process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
