Role Overview
We are looking for an experienced IT Operations Engineer to join our Internal IT team and play a key role in supporting the technology that powers our business. The IT Operations Engineer will work within our own internal environment, taking ownership of a diverse range of technologies including Microsoft365, Azure, identity and access management, networking, infrastructure, security tools, endpoints and core business applications.
What You Will Do
Resolve a wide range of internal IT incidents and service requests for ARO colleagues, provide confident support across Microsoft365, Windows client devices, identity and access management, networking, security tools, infrastructure and business applications, and help improve the reliability, security, performance and usability of the ARO IT platform.
Why It Might Be a Fit
We're looking for a well‑rounded IT professional who enjoys working across multiple technologies rather than specialising in a single platform. You'll be comfortable getting to the root cause of issues, driving continuous improvement, documenting solutions and collaborating with colleagues, application owners and third‑party partners to ensure our internal IT services remain secure, reliable and fit for the future.
Requirements
- Demonstrable experience in an IT support, infrastructure, operations or service desk role
- Broad working knowledge across multiple IT areas, including endpoints, Microsoft365, MicrosoftAzure, identity and access management, networking, infrastructure, backup, security tooling and business applications
- Experience supporting Windows11, Microsoft365 Apps, MicrosoftTeams, Exchange Online, SharePoint Online and OneDrive
- Experience administering Active Directory and Microsoft EntraID, including users, groups, permissions, MFA, conditional access or similar access controls
- Good understanding of endpoint management and device compliance, ideally including Microsoft Intune
- Practical networking troubleshooting skills, including DNS, DHCP, TCP/IP, routing, VLANs, Wi‑Fi and VPN connectivity
- Experience supporting Windows Server environments, ideally including Windows Server2022 or Windows Server2025, virtualization and core infrastructure services
- Strong analytical and problem‑solving skills, with the ability to investigate root causes, document fixes and explain technical issues clearly to non‑technical colleagues
- Excellent customer service, communication and stakeholder management skills, with confidence supporting colleagues at all levels of the business
- Ability to prioritise competing work, manage tickets properly and maintain ownership of issues in a busy environment
Benefits
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E‑learning
- Hybrid working
