At a Glance
- Tasks: Manage public sector accounts and develop tailored IT solutions for clients.
- Company: Join ARO, a dynamic tech company focused on public sector innovation.
- Benefits: Competitive salary, car allowance, hybrid work, and growth opportunities.
- Other info: Hybrid role with travel; excellent career progression in a supportive environment.
- Why this job: Make a real impact in the public sector with cutting-edge technology.
- Qualifications: Experience in IT account management and strong communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for a motivated Public Sector Account Manager to join our team at ARO. In this role, you will focus on expanding ARO's footprint within the public sector market by developing and managing SME-level public sector clients.
You will work closely with public sector clients to understand their unique needs, enabling yourself to propose tailored technology solutions that improve service delivery and operational efficiency. Your expertise will cover a broad portfolio of IT services including cloud solutions, next-generation networking, cybersecurity, connectivity, managed services, and sustainable technologies designed for the public sector.
This position requires building strong relationships with key stakeholders, including local authorities, government departments, educational institutions, and healthcare organizations. You will be responsible for coordinating with internal teams and external partners to deliver solutions aligned with public sector compliance requirements and budgetary constraints.
The ideal candidate will have experience in public sector sales, a good understanding of public procurement processes, and the ability to navigate complex tendering activities. Success in this role requires a strategic mindset, excellent communication skills, and a commitment to fostering long-term partnerships with public sector clients.
Please note that this role will require attendance in our Cardiff office and will include consistent travel to client sites. You must be able to commute to the office and have your own transport.
What you'll do:
- Manage the full sales cycle from lead generation to contract negotiation and closing.
- Develop account plans that align with client needs.
- Lead tender and proposal processes ensuring adherence to public procurement regulations.
- Keep up to date with changes in public sector technology trends and compliance requirements.
- Efficiently gather requirements from prospective and current accounts to produce a solution that meets their needs.
- Develop long-term working relationships with prospective and existing customer accounts.
- Work in partnership with various teams within ARO to ensure customer satisfaction.
- Arrange and attend customer meetings with SME accounts regularly.
- Work towards KPI and targets on a daily basis.
- Provide accurate and timely information, forecasts and reports to management.
- Respond promptly to client queries and coordinate internal resources to resolve issues.
- Maintain accurate records of customer interactions and account activity.
- Escalate risks, commercial concerns or service issues to management in a timely manner.
What we are looking for?
- Proven experience in an account management role in IT solutions or technology.
- Knowledge of IT solutions, trends and technology with a key focus on public sector requirements.
- Strong analytical and problem-solving abilities.
- Strong communication and interpersonal skills for client relationship building.
- A high-level of computer literacy, including the use of cloud CRMS and internal IT systems.
- Full UK driving licence and ability to travel to sites on a regular basis.
- Demonstrated success in managing complex sales cycles and tender processes.
- Strong negotiation and influencing skills.
Account Manager - IT in Cardiff employer: ARO
Join a dynamic team in Cardiff as a Senior Service Desk Analyst, where you'll enjoy a supportive work culture that prioritises professional growth and development. With a competitive salary, hybrid working options, and a range of benefits including private medical insurance and a generous holiday allowance, this role offers a fulfilling opportunity to make a real impact while enjoying a balanced work-life environment. Our commitment to employee wellbeing and continuous learning ensures that you will thrive both personally and professionally in this vibrant setting.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - IT in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ARO values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ARO might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ARO!
✨Direct Apply to ARO
Let's not forget to apply directly through the ARO website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Account Manager - IT in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ARO.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ARO. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ARO
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
