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- Tasks: Provide first-line IT support and troubleshoot tech issues while learning on the job.
- Company: Join ARO, a leading independent IT and communication expert with a fun, collaborative culture.
- Benefits: Enjoy competitive salary, private medical insurance, 25 days holiday, and hybrid working options.
- Why this job: Kickstart your IT career with hands-on experience and formal training in a supportive environment.
- Qualifications: Strong interest in IT, excellent communication skills, and a willingness to learn.
- Other info: Award-winning workplace with great perks and opportunities for growth.
The predicted salary is between 1500 - 1667 £ per month.
Location: Aberdeen
Salary: £18,000 - £20,000
Contract type: Apprenticeship - 12 months
About the role
We have a really exciting opportunity for an Apprentice Systems Engineer to join our Support team in Aberdeen! As part of your role, you will support the delivery of high-quality IT support services to users while developing technical skills and knowledge through a structured apprenticeship programme. The role combines hands-on experience with formal training, focusing on incident resolution, service request fulfilment, and customer service excellence. This is a great opportunity for someone to start their career in IT and develop themselves through training and hands-on experience within the team. Please note - as this is an apprenticeship you must be between 16-20 years old.
What you'll do
- Provide first-line IT support to end users via phone, email, portal, and in person
- Log, update, and manage incidents and service requests using ServiceNow/similar
- Perform initial diagnosis and troubleshooting of hardware, software, and network issues
- Accurately categorise, prioritise, and assign tickets
- Meet agreed SLAs and support targets
- Keep users informed with clear, professional updates
- Document resolutions and actions taken
- Support Windows desktop and laptop environments
- Assist with user account management (e.g. Active Directory, Microsoft 365)
- Set up and configure devices (laptops, mobiles, peripherals)
- Support common business applications and printers
- Assist with basic network troubleshooting (connectivity, VPN, Wi-Fi)
- Create and update knowledge base articles
- Follow documented processes and best practices
- Identify recurring issues and suggest improvements
- Participate in team meetings and training sessions
- Complete all required apprenticeship training and assessments
- Apply learning to day-to-day support activities
- Work towards relevant IT certifications where applicable
- Demonstrate progress against learning objectives
What are we looking for?
Essential:
- Strong interest in IT and technology
- Excellent customer service and communication skills
- Willingness to learn and take feedback
- Basic understanding of computers, operating systems, and applications
- Good organisational and time management skills
Desirable:
- IT-related qualification
- Basic knowledge of Windows OS and Microsoft 365
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including:
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
- Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Apprentice Systems Engineer employer: ARO
Contact Detail:
ARO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Systems Engineer
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect apprenticeship!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your passion for IT and your eagerness to learn.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance to stand out. Let’s get you started on this exciting journey!
We think you need these skills to ace Apprentice Systems Engineer
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any personal projects or experiences that highlight your interest in IT. This will help us understand why you're excited about this apprenticeship.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight relevant skills and experiences that align with what we're looking for, like customer service and troubleshooting abilities. It shows us you’ve done your homework!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at ARO
✨Know Your Tech Basics
Brush up on your understanding of computers, operating systems, and applications. Since the role involves IT support, being able to discuss basic troubleshooting steps for Windows OS and Microsoft 365 will show your enthusiasm and readiness to learn.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it's helping a friend with tech issues or volunteering, demonstrating your communication skills and willingness to help others will resonate well with the interviewers.
✨Practice Problem-Solving Scenarios
Think about common IT issues you might encounter, like connectivity problems or software glitches. Practising how you would approach diagnosing and resolving these issues can give you confidence during the interview and show that you're proactive.
✨Ask Thoughtful Questions
Prepare some questions about the apprenticeship programme and the team culture. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it’s a great way to demonstrate your curiosity and eagerness to learn!
