Account Manager / Business Development Executive (IT)

Location: UK based with regular travel across the UK (based on region, 1 x North, 1 x South)

Salary: From £50,000 + car allowance + OTE

Contract type: Permanent

About the role

We are looking for 2 experienced Sales Account Managers to join our Cloud, Cyber and IT Business Unit. As an Account Manager at ARO, you will play a key role in driving the success and growth of ARO by managing and nurturing regional key client relationships and developing new name business. This position is vital to ensuring the delivery of high-quality IT solutions that meet and exceed client expectations. The role requires a proactive, client-focused approach, with a focus on building long-term partnerships and delivering exceptional service. You will focus on ARO's core services, including cloud solutions, cyber security, hybrid cloud infrastructure, and next-gen networking, working closely with clients to understand their unique challenges and provide tailored solutions. By leveraging industry knowledge and expertise, the Account Manager/Business Development Executive will position ARO as a trusted advisor and partner, helping clients achieve their business objectives.

In addition to client management, this role involves strategic planning and collaboration with internal teams to ensure seamless project execution and delivery. The Account Manager/Business Development Executive will be responsible for overseeing the entire sales process, from lead generation and proposal development to contract negotiation and project implementation. They will also monitor account performance, provide regular updates to senior management, and identify opportunities for continuous improvement whilst proactively building new business pipelines. Please note that this is a home-based role with weekly national travel to customer meetings. You will also be required to collaborate with teams in other ARO offices. A full UK driving license is essential for this role.

What you’ll do

• Develop and implement comprehensive account plans to drive growth.
• Maintain a high level of client satisfaction (targeting a 95% satisfaction rate).
• Drive revenue growth by identifying and pursuing new opportunities.
• Continuously identify opportunities for upselling and cross-selling.
• Serve as the primary point of contact for key clients, understanding their IT needs, and ensuring requirements are met.
• Build and maintain strong client relationships, addressing concerns and ensuring client satisfaction.
• Conduct regular satisfaction surveys and feedback sessions.
• Develop and implement sales strategies to achieve revenue targets.
• Identify and pursue new business opportunities within existing accounts.
• Prepare and present proposals to clients, demonstrating the value of ARO’s solutions.
• Conduct research to identify business opportunities and stay informed on industry trends.
• Develop proposals and presentations tailored to client needs.

What we are looking for?

Essential

• Proven experience in account management or a similar role in IT solutions or technology.
• Demonstrable new business success.
• Strong communication and interpersonal skills for client relationship building.
• Ability to implement strategic plans and achieve business goals.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong analytical and problem-solving abilities.
• Experience with high-profile clients and managing complex accounts.
• Full UK driving license and ability to travel on a regular basis.
• Knowledge of IT solutions, trends, and technology.
• High level of forecasting efficiency.

Desirable

• Sector specific knowledge and experience in a vertical market.

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including:

• ‘Design Your Life’ training and development programme.
• Flexible working.
• Company Pension Scheme and matching contributions.
• Company Perks portal.
• Private Medical insurance.
• Life assurance.
• 25 days holiday plus bank holidays plus holiday trading.
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme.
• ARO Shares after 12 months employment.
• Employee Assistance Programme.
• Technical Training Academy and E-learning.

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.