At a Glance
- Tasks: Lead and mentor a tech team while solving complex IT challenges.
- Company: Join ARO, a leading independent IT and communication expert with a fun culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Hybrid role with a vibrant workplace culture focused on collaboration and employee wellbeing.
- Why this job: Make a real impact in a dynamic environment with opportunities for growth and innovation.
- Qualifications: Strong 3rd line IT experience and excellent problem-solving skills required.
The predicted salary is between 50000 - 50000 € per year.
Location: Aberdeen (Hybrid)
Salary: Up to £50,000
Contract type: Permanent
About the role
We’re looking for an experienced and technically strong Technical Lead to join our team and act as the senior point of expertise. This is a hands-on role suited to someone who enjoys solving technical challenges, leading from the front, and supporting engineering teams through high-level escalations and critical incidents.
As Technical Lead, you will take ownership of complex technical issues, provide guidance and direction to engineers, and help drive the successful delivery of infrastructure, networking, cloud, and IT operations services across multiple clients and industries. You’ll play a key role in technical decision-making, escalation management, service improvement, and ensuring solutions are delivered to a high standard and within agreed SLAs.
This role is ideal for someone with strong 3rd line experience, great troubleshooting capability, and the ability to lead through knowledge, collaboration, and hands-on problem solving in a fast-paced, client-focused environment.
Please note that this is a Hybrid role with onsite requirement in Aberdeen 3 days a week. You must be able to commute to the office and have your own transport.
What you’ll do
- Lead and mentor a team of system administrators, network engineers, and support technicians, providing technical guidance and support across day-to-day operations and escalations.
- Design, implement, and support IT infrastructure solutions for multiple clients across on-premises, cloud, and hybrid environments.
- Act as the primary technical escalation point for high-priority or complex incidents, changes, and project work.
- Work directly with clients to understand business requirements and translate them into effective, scalable technical solutions.
- Support the onboarding and offboarding of MSP clients, ensuring smooth transitions and minimal disruption to services.
- Ensure consistent delivery of IT services in line with agreed SLAs, operational standards, and best practices.
- Collaborate with account managers and service coordinators to plan, prioritise, and deliver technical work effectively.
- Drive continuous improvement across systems, processes, documentation, and support procedures.
- Stay up to date with emerging technologies and provide recommendations to enhance services, systems, and overall client experience.
Requirements
What we are looking for?
Essential
- Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft Exchange / Microsoft 365.
- Experience with virtualisation, including VMware and Hyper-V, along with backup and disaster recovery solutions.
- Solid understanding of network infrastructure, including firewalls, routers, switches, VLANs, and VPN technologies.
- Proficiency with cloud platforms, particularly Microsoft 365 and Microsoft Azure.
- Experience with remote monitoring and management (RMM) tools and working within managed service environments.
- Familiarity with cybersecurity best practices, patch management, endpoint protection, and system hardening.
- Proven experience leading, mentoring, or supporting technical teams within a collaborative environment.
- Excellent communication skills, both written and verbal, with the ability to engage confidently in client-facing situations.
- Strong organisational and multitasking abilities, capable of managing multiple clients, priorities, and projects simultaneously.
- A proactive problem-solver who remains calm and effective under pressure.
- Customer-focused mindset with a commitment to delivering high levels of service and technical support.
Desirable
- Scripting and automation experience, particularly with PowerShell, would be advantageous.
- Comfortable working within ticketing systems and PSA platforms such as ConnectWise and Autotask.
Benefits
Who are we?
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including:
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
- Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
IT Technical Lead in Aberdeen employer: ARO
ARO is an exceptional employer that prioritises employee experience and fosters a vibrant work culture in Aberdeen. With a commitment to collaboration, fun, and trust, ARO offers extensive benefits including private medical insurance, a generous holiday allowance, and opportunities for professional growth through their Technical Training Academy. Join a team of engaged and positive individuals dedicated to delivering seamless technology experiences while enjoying the perks of hybrid working and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Lead in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your skills through personal projects or contributions to open-source. This not only demonstrates your expertise but also gives you something tangible to discuss during interviews.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Technical Lead in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your 3rd line experience and any relevant technical expertise to show us you're the right fit for the IT Technical Lead role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our needs. Share specific examples of how you've led teams or solved complex technical issues in the past.
Showcase Your Problem-Solving Skills:In your application, don’t shy away from discussing your troubleshooting capabilities. We want to see how you approach challenges and what strategies you use to resolve them effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at ARO
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and cloud platforms like Microsoft 365 and Azure. Be ready to discuss specific technical challenges you've faced and how you resolved them, as this will show your hands-on experience.
✨Showcase Your Leadership Skills
As a Technical Lead, you'll be expected to mentor and guide your team. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Highlight your ability to communicate effectively with both technical staff and clients.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Think about complex incidents you've managed and how you approached troubleshooting. This will help illustrate your proactive problem-solving mindset, which is crucial for this role.
✨Understand the Company Culture
Research ARO's values and workplace culture. Be prepared to discuss how your personal values align with theirs, especially around collaboration and customer focus. Showing that you fit into their positive and energetic environment can set you apart from other candidates.
