At a Glance
- Tasks: Support and improve client IT systems in a hands-on technical role.
- Company: Join ARO, a leading independent IT and communication expert with a fun, collaborative culture.
- Benefits: Enjoy competitive salary, private medical insurance, hybrid working, and 25 days holiday.
- Other info: Dynamic workplace with excellent career growth and a focus on employee wellbeing.
- Why this job: Make a real impact while working with diverse technologies and a supportive team.
- Qualifications: 1st/2nd line experience in IT systems and strong communication skills required.
The predicted salary is between 28000 - 30000 € per year.
Location: Aberdeen (Hybrid - 3 days in the office)
Salary: £28,000 - £30,000
Contract type: Permanent
About the role
We’re looking for a Systems Engineer with 1st / 2nd line experience to join our team. This is a hands-on technical role supporting multiple clients. You will focus on the day-to-day support, maintenance, and improvement of client IT systems, ensuring infrastructure remains stable, secure, and performing in line with service level agreements (SLAs). You’ll be working across on-premises and cloud environments, supporting escalated issues from the service desk, assisting with infrastructure changes and projects, and helping to keep client systems running smoothly. This role offers exposure to a broad range of technologies, with support from senior engineers where needed.
What you’ll do
- Administer and support client servers, networks, and storage solutions across diverse environments.
- Manage Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
- Monitor system health and proactively respond to performance, capacity, and availability issues.
- Oversee and test backup, disaster recovery, and business continuity solutions.
- Deploy, manage, and support Microsoft 365, Azure, and other cloud services.
- Monitor, investigate, and respond to security threats, vulnerabilities, and breaches.
- Provide technical support for service desk issues.
- Troubleshoot incidents across networking, servers, applications, and security layers.
- Maintain SLA compliance and deliver high-quality customer service.
- Identify opportunities to improve efficiency, automation, and service delivery.
- Stay current with emerging technologies and share knowledge within the team.
- Support a culture of quality, innovation, and customer focus.
Requirements
What we are looking for?
Essential
- Proven experience as a Systems Engineer or similar role within an MSP or multi-client environment.
- Knowledge of Windows Server environments (2016/2019/2022) and Active Directory, including Group Policy, DNS, DHCP, and file/print services.
- Experience supporting and troubleshooting Microsoft 365 and Azure environments, including Exchange Online, Intune, and SharePoint.
- An understanding of networking fundamentals, including VLANs, routing, firewalls, and VPNs.
- Hands-on experience with backup, disaster recovery, and business continuity solutions (e.g., Veeam, Datto, Acronis).
- Familiarity with RMM tools such as Datto RMM, N-able, or ConnectWise.
- Experience supporting infrastructure projects such as migrations, upgrades, and deployments.
- Excellent communication skills with the ability to interact professionally with clients at all levels.
- Strong organisational skills with the ability to prioritise workload, meet deadlines, and work under pressure.
- High attention to detail with strong documentation skills.
- A proactive team player with a willingness to learn and share knowledge.
- Full UK driving license (onsite client visits are required).
Desirable:
- Knowledge of firewalls and network security appliances (e.g., Sophos, Fortinet, Cisco, WatchGuard, SonicWall).
- Experience with Azure Virtual Desktop (AVD), Entra ID (Azure AD), or hybrid environments.
- Proficiency in virtualisation technologies such as VMware or Hyper-V.
- Familiarity with cloud cost management or optimisation tools.
- Exposure to automation frameworks or infrastructure-as-code tools (e.g., Terraform, Ansible).
- Experience supporting macOS or mobile device management (MDM) platforms.
- Understanding of cybersecurity frameworks and standards (e.g., Cyber Essentials, ISO 27001, NIST).
Certifications (Desirable but Not Essential)
- Microsoft: Azure Administrator Associate (AZ-104) or Microsoft 365 Certified: Modern Desktop Administrator.
- CompTIA: Network+, Security+, or Server+.
- VMware Certified Professional (VCP) or Veeam Certified Engineer (VMCE).
- Vendor certifications (e.g., Fortinet, Sophos, Cisco).
- ITIL Foundation certification or experience working in ITIL-aligned environments.
Benefits
Who are we?
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including:
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
- Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
IT Systems Engineer in Aberdeen employer: ARO
ARO is an exceptional employer located in Aberdeen, offering a vibrant work culture that prioritises fun, trust, and collaboration. With a commitment to employee growth, ARO provides extensive benefits including private medical insurance, a generous holiday allowance, and opportunities for technical training, ensuring that team members thrive both personally and professionally in a supportive hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Engineer in Aberdeen
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to meet potential employers and get your name out there.
✨Tip Number 2
Don’t underestimate the power of LinkedIn. Make sure your profile is up-to-date and showcases your skills. Connect with people in the industry and engage with their content.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT systems engineering. Show off your problem-solving skills and technical knowledge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our team.
We think you need these skills to ace IT Systems Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Systems Engineer role. Highlight your 1st/2nd line experience and any relevant technical skills, like your knowledge of Windows Server and Active Directory. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us deliver a seamless technology experience. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:In your application, don’t forget to mention specific technologies you’ve worked with, like Microsoft 365 or Azure. We’re keen on seeing your hands-on experience, so be sure to include any projects or challenges you’ve tackled in these areas.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ARO
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server environments, Active Directory, and cloud services like Microsoft 365 and Azure. Be ready to discuss specific experiences where you've supported or troubleshot these systems, as this will show your hands-on expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about incidents where you had to troubleshoot networking problems or security threats. This will demonstrate your ability to think on your feet and handle pressure.
✨Communicate Clearly and Confidently
Since you'll be interacting with clients at all levels, practice explaining complex technical concepts in simple terms. Good communication is key, so consider doing mock interviews with friends or family to refine your delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's culture, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
