At a Glance
- Tasks: Support and resolve IT incidents across diverse technologies in a dynamic environment.
- Company: Join a forward-thinking company with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, private medical insurance, and 25 days holiday plus bank holidays.
- Other info: Hybrid working options and excellent career development opportunities await you.
- Why this job: Be part of a team that drives continuous improvement and enhances internal IT services.
- Qualifications: Experience in IT support and a broad knowledge of multiple IT areas required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced IT Operations Engineer to join our Internal IT team and play a key role in supporting the technology that powers our business. The IT Operations Engineer will work within our own internal environment, taking ownership of a diverse range of technologies including Microsoft 365, Azure, identity and access management, networking, infrastructure, security tools, endpoints and core business applications.
What You Will Do
- Resolve a wide range of internal IT incidents and service requests for ARO colleagues, providing confident support across Microsoft 365, Windows client devices, identity and access management, networking, security tools, infrastructure and business applications.
Why It Might Be a Fit
We're looking for a well‐rounded IT professional who enjoys working across multiple technologies rather than specialising in a single platform. You'll be comfortable getting to the root cause of issues, driving continuous improvement, documenting solutions and collaborating with colleagues, application owners and third‐party partners to ensure our internal IT services remain secure, reliable and fit for the future.
Requirements
- Demonstrable experience in an IT support, infrastructure, operations or service desk role.
- Broad working knowledge across multiple IT areas, including endpoints, Microsoft 365, Microsoft Azure, identity and access management, networking, infrastructure, backup, security tooling and business applications.
- Experience supporting Windows 11, Microsoft 365 Apps, Microsoft Teams, Exchange Online, SharePoint Online and OneDrive.
- Experience administering Active Directory and Microsoft Entra ID, including users, groups, permissions, MFA, conditional access or similar access controls.
- Good understanding of endpoint management and device compliance, ideally including Microsoft Intune.
- Practical networking troubleshooting skills, including DNS, DHCP, TCP/IP, routing, VLANs, Wi‐Fi and VPN connectivity.
- Experience supporting Windows Server environments, ideally including Windows Server 2022 or Windows Server 2025, virtualisation and core infrastructure services.
- Strong analytical and problem‐solving skills, with the ability to investigate root causes, document fixes and explain technical issues clearly to non‐technical colleagues.
- Excellent customer service, communication and stakeholder management skills, with confidence supporting colleagues at all levels of the business.
- Ability to prioritise competing work, manage tickets properly and maintain ownership of issues in a busy environment.
Benefits
- Company Pension Scheme and matching contributions.
- Company Perks portal.
- Private Medical insurance.
- Life assurance.
- 25 days holiday plus bank holidays plus holiday trading.
- Birthday off, on us.
- Health Club and Wellbeing Scheme.
- ARO Shares after 12 months employment.
- Employee Assistance Programme.
- Technical Training Academy and E‐learning.
- Hybrid working.
IT Operations Engineer in Aberdeen employer: ARO
Join a dynamic and supportive team as an IT Operations Engineer, where you'll have the opportunity to work with a diverse range of technologies in a collaborative environment. Our company prioritises employee growth through technical training and offers a comprehensive benefits package, including private medical insurance and a generous holiday allowance, ensuring a healthy work-life balance. Located in a vibrant area, we foster a culture of continuous improvement and innovation, making it an excellent place for IT professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Engineer in Aberdeen
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ARO values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ARO might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ARO!
✨Direct Apply to ARO
Let's not forget to apply directly through the ARO website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Engineer in Aberdeen
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ARO.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ARO. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ARO
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
