At a Glance
- Tasks: Build strong customer relationships and uncover new business opportunities in a dynamic sales role.
- Company: Join ARO, a leading IT and communication expert with a fun, collaborative culture.
- Benefits: Enjoy competitive salary, private medical insurance, hybrid working, and 25 days holiday plus your birthday off.
- Other info: Be part of an award-winning workplace focused on employee wellbeing and career growth.
- Why this job: Develop your sales skills and grow into a field-based role while making a real impact.
- Qualifications: Excellent communication skills and a proactive attitude; experience in IT is a plus.
The predicted salary is between 28000 - 32000 £ per year.
Location: Aberdeen, Scotland
Salary: £28,000-32,000 (Depending on Experience) Plus commission
Contract type: Permanent
About the role
We are looking for a motivated, proactive and enthusiastic Desk-Based Account Manager to join our growing team. This is an exciting opportunity to develop your sales and account management skills, build strong customer relationships, uncover new business opportunities and learn how to deliver value-led technology solutions. With ongoing training and support from experienced Account Managers and a clear progression path into a field-based role, this position is ideal for someone eager to grow, succeed and build a long-term career in sales.
Please note this is a hybrid role based out of the Aberdeen office with occasional travel to our various locations across the UK. You must be able to commute to the office and have your own transport.
What you’ll do
- Work closely with Account Managers to build and manage relationships with an assigned portfolio of customers, delivering excellent service and support.
- Proactively generate sales opportunities through phone, email, Teams and LinkedIn engagement, contributing to revenue growth.
- Support customer retention by managing renewals, contract milestones and identifying opportunities for account expansion.
- Maintain accurate CRM records, sales pipeline updates, forecasts and customer activity logs.
- Prepare customer quotations and proposals, coordinating with internal teams to deliver effective solutions.
- Develop knowledge of Collaboration and IT solutions, progressing towards a consultative sales approach.
- Work closely with Account Managers and specialist teams to ensure a seamless customer experience.
- Identify upsell and cross-sell opportunities that align with customer needs and business objectives.
- Demonstrate continuous learning, performance growth and independence to develop into a field-based Account Manager position.
Requirements
Essential
- Excellent verbal and written communication skills
- Excellent time-management and multitasking capabilities - ability to work to targets/KPIs
- A proactive, resilient attitude—comfortable with outbound calls and handling objections positively
- Personable and articulate
- Proficiency with office software (Excel, Outlook, Teams, Word).
Desirable
- Experience in the IT or Technology sector
Benefits
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including:
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
- Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Desk Based Account Manager in Aberdeen employer: ARO
ARO is an exceptional employer located in Aberdeen, Scotland, offering a vibrant work culture that prioritises fun, trust, and collaboration. With a strong commitment to employee growth, ARO provides extensive training opportunities, a clear progression path into field-based roles, and a comprehensive benefits package including private medical insurance, generous holiday allowances, and a hybrid working model. Join a team of engaged and positive individuals dedicated to delivering innovative technology solutions while enjoying a supportive and rewarding workplace environment.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager in Aberdeen
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Desk Based Account Manager at ARO, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including ARO. Tailor your message to explain why you’re drawn to them and how you can contribute as a Desk Based Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Desk Based Account Manager in Aberdeen
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for ARO:When writing your cover letter, make sure to tailor your message specifically for ARO. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at ARO
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show ARO that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show ARO that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with ARO’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
