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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware, software, and network issues.
- Company: Join a dynamic team in Aberdeen focused on delivering high-quality IT services.
- Benefits: Earn £18,000 - £20,000 while gaining hands-on experience and formal training.
- Why this job: Kickstart your IT career with a structured apprenticeship and real-world experience.
- Qualifications: Must be aged 16-20; no prior experience required, just a passion for tech!
- Other info: Great opportunity for personal growth and skill development in a supportive environment.
The predicted salary is between 1500 - 1667 £ per month.
Location: Aberdeen
Salary: £18,000 - £20,000
Contract type: Apprenticeship - 12 months
About the role
We have a really exciting opportunity for an Apprentice Systems Engineer to join our Support team in Aberdeen. As part of your role, you will support the delivery of high-quality IT support services to users while developing technical skills and knowledge through a structured apprenticeship programme. The role combines hands-on experience with formal training, focusing on incident resolution, service request fulfilment, and customer service excellence. This is a great opportunity for someone to start their career in IT and develop themselves through training and hands-on experience within the team. Please note - as this is an apprenticeship you must be between 16-20 years old.
What you'll do
- Provide first-line IT support to end users via phone, email, portal, and in person
- Log, update, and manage incidents and service requests using ServiceNow/similar
- Perform initial diagnosis and troubleshooting of hardware, software, and network issues
- Accurately categorise, prioritise, and assign tickets
- Meet agreed SLAs and support targets
- Keep users informed with clear, professional updates
- Document resolutions and actions taken
- Support Windows desktop and laptop environments
Apprentice Systems Engineer in Aberdeen employer: ARO
Contact Detail:
ARO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Systems Engineer in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT. They might know about openings or can give you a heads-up on what the company is looking for.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. This will help you feel more confident and ready to tackle those tricky questions when they come up.
✨Tip Number 3
Show off your passion for IT! When you get the chance to chat with potential employers, share your enthusiasm for technology and how you’ve been learning about it. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Apprentice Systems Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Apprentice Systems Engineer role. Highlight any relevant experience or skills, even if they’re from school projects or hobbies. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you think you’d be a great fit. Don’t forget to mention your passion for IT and customer service – we love that!
Show Off Your Communication Skills: Since this role involves supporting users, it’s crucial to demonstrate your communication skills in your application. Use clear and professional language, and make sure to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ARO
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals before the interview. Understand common hardware and software issues, as well as basic troubleshooting steps. This will show that you're ready to jump into the role and can handle first-line support tasks.
✨Familiarise Yourself with ServiceNow
Since you'll be using tools like ServiceNow for logging incidents, it’s a good idea to get familiar with how it works. Even if you haven’t used it before, knowing its purpose and features can give you an edge in the interview.
✨Practice Customer Service Scenarios
As this role involves a lot of user interaction, think about how you would handle different customer service situations. Practising responses to common scenarios can help you demonstrate your communication skills and customer service excellence during the interview.
✨Show Enthusiasm for Learning
This apprenticeship is all about growth, so make sure to express your eagerness to learn and develop your skills. Share examples of how you've taken initiative in the past to learn something new, whether it's through self-study or hands-on experience.
