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- Tasks: Manage customer orders and ensure seamless delivery of telephony services.
- Company: ARO Technology is a leading IT and communication expert with 25 years of experience.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off!
- Why this job: Join a fun, collaborative culture focused on employee wellbeing and growth.
- Qualifications: Strong organisational skills and customer service experience in telecoms are essential.
- Other info: Entry-level position with opportunities for technical training and career development.
The predicted salary is between 22000 - 24000 £ per year.
2 days ago Be among the first 25 applicants
This range is provided by ARO Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Provisioning Co-ordinator
Location: Ewloe (Hybrid – 3 days a week in the office)
Salary: £26,000 – £28,000
Contract type: Permanent
About The Role
The Provisioning Co-ordinator plays a key role within the Telephony & Connectivity Provisioning Team, supporting the smooth, timely, and accurate delivery of telephony and connectivity products to our customers. Working as part of a collaborative team, you will be responsible for providing an outstanding customer experience for a large portfolio of customers.
This role combines strong customer service skills with provisioning, technical administration, and billing activities, ensuring customers receive a seamless transition from sale to in-life service. You will be responsible for managing provisioning tasks from order through to completion, proactively communicating with internal and external stakeholders, and taking ownership of delivery.
Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have your own transport.
What You\’ll Do
- Manage multiple customer provisioning orders simultaneously
- Ensure orders are onboarded as quickly as possible, minimising delays
- Maintain end-to-end ownership of orders, coordinating activity and ensuring clear communication with all parties
- Accurately update ticketing systems and order records throughout the provisioning lifecycle
- Perform quality assurance checks on customer data and service configurations
- Proactively resolve any issues, delays, or escalations to ensure delivery remains on track
- Co-ordinate with third-party suppliers to progress provisioning tasks, including number porting and connectivity installations
- Control monthly account updates, billing checks, and associated reporting with minimal errors
- Support the team in achieving key business objectives and project deadlines
- Build trusted and valued relationships with customers, providing clear and proactive communication
- Set realistic expectations and ensure stakeholders are informed of progress and any risks
- Act as a knowledgeable advisor to customers, helping them understand and adopt their new services
- Demonstrate confidence when presenting to customers or leading service delivery calls
- Promote customer confidence to encourage future product and service opportunities
- Collaborate closely with colleagues in onboarding, support, billing, and sales
- Share knowledge to help develop the skills of team members
- Identify and contribute to process improvements
- Attend and participate in team meetings, one-to-ones, and personal development discussions
- Support colleagues with workload challenges where needed
- Maintain a positive, customer-focused culture aligned with ARO\’s core values
Requirements
What we are looking for?
Essential:
- Excellent organisational skills, with the ability to manage and prioritise multiple tasks
- Experience in telecoms, broadband or telephony
- Strong customer service and relationship-building skills
- Confident communicator, with the ability to adapt style for different audiences
- Demonstrable problem-solving skills and resilience under pressure
- Proactive and accountable approach to managing workloads
- Confident using systems such as CRMs, ticketing tools, and MS Office applications (Word and Excel)
- Ability to work effectively as part of a team in a fast-paced environment
- A positive, can-do attitude with a willingness to learn and adapt
Desirable:
- Previous experience in telecommunications provisioning, service delivery, or administration
- Knowledge of connectivity products (e.g., leased lines, FTTP, SoGEA etc
- Familiarity with number porting processes and carrier order management
- Experience with billing and revenue assurance processes
- Knowledge of AKJ billing systems
Benefits
Who are we?
ARO has 25 years\’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK\’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight\’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
- Hybrid working
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Seniority level
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Seniority level
Entry level
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Employment type
Full-time
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Administrative
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Industries
IT Services and IT Consulting
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Provisioning Co-Ordinator employer: ARO Technology
Contact Detail:
ARO Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning Co-Ordinator
✨Tip Number 1
Familiarise yourself with the telecoms and connectivity industry. Understanding key terms and processes, such as number porting and service delivery, will help you speak confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. Since the role requires clear communication with customers and stakeholders, being able to articulate your thoughts effectively will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing a system for managing multiple tasks. You could create a mock project plan that outlines how you would handle several customer orders simultaneously, which can be a great talking point in your interview.
✨Tip Number 4
Network with current employees or professionals in the telecoms field. This can provide you with insider knowledge about the company culture and expectations, and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Provisioning Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecoms, customer service, and administration. Use keywords from the job description to demonstrate that you meet the essential requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Provisioning Co-ordinator role. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as managing multiple orders or resolving customer issues.
Showcase Your Communication Skills: Since strong communication is key for this role, consider including examples of how you've effectively communicated with customers or stakeholders in previous positions. This will help illustrate your ability to adapt your style for different audiences.
Highlight Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved issues or managed challenges in a fast-paced environment. This will demonstrate your resilience and proactive approach, which are essential for the role.
How to prepare for a job interview at ARO Technology
✨Showcase Your Organisational Skills
As a Provisioning Co-Ordinator, you'll need to manage multiple tasks simultaneously. Be prepared to discuss specific examples from your past experiences where you successfully prioritised and organised your workload.
✨Demonstrate Customer Service Excellence
This role heavily relies on strong customer service skills. Share stories that highlight your ability to build relationships, resolve issues, and provide outstanding service to customers.
✨Familiarise Yourself with Telecoms Terminology
Understanding the basics of telecoms, broadband, and connectivity products will give you an edge. Brush up on relevant terms and processes, such as number porting and billing systems, to show your knowledge during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle challenges. Think of examples where you've demonstrated problem-solving skills under pressure, and be ready to explain your thought process and the outcomes.
