Senior HR/People Partner in Liverpool

This is an exciting opportunity for an experienced Senior HR People Partner to help form and drive the end-to-end people agenda. Reporting to the Director of Employee Experience, you'll get under the skin of the business, helping sharpen the skills of managers through well-placed people interventions.

Recognised for your coaching and influencing ability, you'll provide expert generalist HR support across the full scope of the function, working closely with senior leaders to deliver practical, impactful solutions. You'll champion a proactive, customer-focused HR service, offering guidance and advice to leaders, managers, and employees while delivering people projects that enable everyone to contribute to the success of the business.

You’ll also play a key role in developing and implementing the People Plan — covering organisational development, recruitment and retention, performance and personal development, employee engagement, reward and recognition, talent management, and equality, diversity and inclusion — ensuring the HR agenda aligns with business priorities and drives meaningful outcomes.

This role is perfect for someone commercially aware, highly adaptable, and passionate about making a real difference across both strategic and operational people matters. Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have your own transport.

What You’ll Do

• Partner with ELT and SLT leaders, and their teams for the development of business strategies that boost productivity and growth, attending monthly BU meetings as the People Lead.
• Implement and manage KPI's and Key Results for the people team and talent acquisition function.
• Develop people-centred strategies that create a positive, engaging work environment where employees can thrive, grow, and perform at their best.
• End‐to‐end HR leadership spanning talent acquisition, performance management, reward, and employee development.
• Act as a trusted adviser, coach, and consultant to business leader, supporting strategic planning and translating business priorities into effective HR initiatives and programmes.
• Analyse key people metrics such as retention, engagement, and employee experience to generate insights through regular reporting and drive targeted improvements.
• Collaborate with the wider people team and cross‐functional leaders to proactively resolve workplace and employee relations issues.
• Facilitate effective implementation and change management of new people related initiatives.
• Initiate reviews & implement processes to highlight gaps in leadership capability across departments, develops action plans accordingly.
• Develop and execute workforce plans and maintain a candidate pipeline.
• Support the Talent Acquisition team in the design and execution of the recruitment strategy.
• Provide expert employment law advice to managers personally and through the team.
• Champion our Values in all interactions.
• Lead on the communication and execution for key people programmes.
• Facilitate engagement survey action planning with the Director of Employee Experience.
• Proactively manage effective case management across the people team with involvement in complex cases.
• Plan and help lead together with the people team the successful integration of new acquired entities into the Group.
• Support the Director of Employee Experience in translating DEI data into targeted initiatives to address risk areas and improve inclusion outcomes.
• Travel to key office locations on a regular basis.

Requirements

What we are looking for?

Essential

• Proven strategic and commercially focused HR expertise.
• CIPD Level 5 or above.
• Experienced coach and mentor to senior leaders.
• Demonstrated capability in workforce planning and organisational change.
• Strong knowledge of UK employment law, compliance, and reward frameworks.
• Track record of managing complex employee relations cases effectively.
• Experience leading pay review cycles and shaping benefit strategies.
• Experience implementing and embedding performance management programmes.
• Able to influence and build credibility with C‐suite and senior stakeholders.
• Exceptional communication and stakeholder engagement skills.
• Thrives in a fast‐paced, evolving environment.
• Highly adaptable and resilient during periods of ambiguity and change.

Desirable

• CIPD Level 7.
• TUPE Experience.
• Organisational Design Experience.

Who are we?

ARO has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

Benefits

• Company Pension Scheme and matching contributions.
• Company Perks portal.
• Private Medical insurance.
• Life assurance.
• 25 days holiday plus bank holidays plus holiday trading.
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme.
• ARO Shares after 12 months employment.
• Employee Assistance Programme.
• Technical Training Academy and E-learning.
• Hybrid working.

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.