At a Glance
- Tasks: Troubleshoot and manage escalated IT issues while ensuring top-notch customer support.
- Company: Join ARO, a leading independent IT and communication expert with a vibrant culture.
- Benefits: Enjoy competitive pay, hybrid work, health perks, and 25 days holiday plus your birthday off!
- Other info: Join a fun, collaborative workplace recognised for its positive culture and employee satisfaction.
- Why this job: Be part of a dynamic team driving innovation in IT infrastructure and cloud services.
- Qualifications: Experience in IT infrastructure, data protection, and strong problem-solving skills required.
The predicted salary is between 39000 - 52000 £ per year.
Location: Liverpool (Hybrid)
Salary: £45,000 - £50,000 BOE
Contract type: Permanent
About The Role
As our 3rd Line Infrastructure Engineer at ARO, you will play a key role in troubleshooting escalated issues, problems, and incidents and for proactively managing customer and internal IT solutions. You will demonstrate strong technical capability and work confidently under pressure while keeping abreast of the latest technologies and trends to ensure you provide the best support to our customers. The 3rd line Infrastructure Engineer will also be responsible for assisting the operational team in maintaining the accuracy and integrity of the Service catalogue as well as ensuring SLAs are consistently met within the operational infrastructure support team. As part of your role, you are responsible for implementing and maintaining appropriate and robust monitoring and alerting across the business infrastructure and customer workload. Please note that as part of this role, supporting and providing an on-call service to our customers is expected.
What You Will Do
- Provide technical expertise, leadership, and act as a support specialist or point of escalation for services in order to maintain the continuity of all business infrastructure systems and customer workload.
- Monitor system usage and consumption.
- Research, identify and recommend software and applications that will improve the performance and stability of the infrastructure.
- Maintain knowledge on developments, trends, and best practices in technology.
- Efficiently troubleshoot and manage production incidents.
- Perform problem management and trend analysis on production instances.
- Compile and maintain system level documentation in line with business and ISO standards.
- Efficiently resolve complex problems in a highly technical environment in conjunction with the Principal Engineer and Service Delivery Team.
- Be a point of escalation for Infrastructure Engineers.
- Responsible for performing, undertaking capacity management and escalation processes.
- Help transition new services and handovers into the infrastructure components.
- Participate in an on-call and shift rota.
- Work closely with colleagues and customers to ensure high quality service and support.
- Work with the Principal Engineer to define handover of customer-based solutions to the operational team.
Requirements
What we are looking for?
Essential
- Bachelor’s degree or 5-7 years equivalent experience.
- Fully conversant in data protection, backup and recovery technologies.
- Proven experience with storage technologies SAN, NAS, objective based technologies.
- Working and up to date knowledge of Windows Server OS, Linux and Unix OS, as well as hypervisor and authentication providers, some knowledge of integration into public cloud.
- Have experience of Linux and Microsoft PowerShell Scripting.
- Experience in an industry framework (ITIL, ISO 20000 / 27001 etc.).
- Proven understanding in implementing and administering Cloud services, Domain Structures, local / global security policies, DNS and DHCP.
- Excellent 3rd line infrastructure and hypervisor Troubleshooting skills.
- Ability to communicate and understand complex technical information.
- Ability to explain technical issues in a non-technical way.
- Problem solving, logical troubleshooting and analytical skills as well as good communication skills.
- Ability to work unsupervised and manage own time and workload.
- Aware of Data Protection and governance framework.
- Experience of web, DB and file system administration.
Desirable
- Problem Management.
- Strong Cyber Security Awareness.
- Excellent knowledge of Data Protection technologies.
- Ability to work in a fast-paced delivery focused business.
- Have a commitment and passion to learn new skills.
- Compute and server-based hardware experience in VDI Technologies.
Benefits
Who are we?
Aro has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK's leading independent IT and communication experts, our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful, we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
- Company Pension Scheme and matching contributions.
- Company Perks portal.
- Private Medical insurance.
- Life assurance.
- 25 days holiday plus bank holidays plus holiday trading.
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme.
- ARO Shares after 12 months employment.
- Employee Assistance Programme.
- Technical Training Academy and E-learning.
- Hybrid working.
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
3rd Line Infrastructure Engineer in Liverpool employer: ARO Technology
ARO Technology is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Cardiff. With a strong focus on employee growth, we provide ample opportunities for professional development and continuous improvement, ensuring that our team members thrive in their roles while enjoying the flexibility of hybrid working arrangements. Join us to be part of a supportive environment where your contributions directly impact our diverse portfolio of clients.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Infrastructure Engineer in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ARO Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ARO Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ARO Technology!
✨Direct Apply to ARO Technology
Let's not forget to apply directly through the ARO Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Infrastructure Engineer in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ARO Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ARO Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ARO Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
