3rd Line Infrastructure Engineer in Liverpool

Base pay rangeJob Title: 3rd Line Infrastructure Engineer

Location: Liverpool (Hybrid)

Salary: £45,000 – £50,000 BOE

Contract type: Permanent

About The RoleAs our 3rd Line Infrastructure Engineer at ARO, you\’ll play a key role in troubleshooting escalated issues, problems, and incidents and for proactively managing customer and internal IT solutions. You will demonstrate strong technical capability and work confidently under pressure and keep abreast of the latest technologies and trends to ensure you provide the best support to our customers.

The 3rd line Infrastructure Engineer will also be responsible for assisting the operational team in maintaining the accuracy and integrity of the Service catalogue as well as ensuring SLAs are consistently met within the operational infrastructure support team. As part of your role you are responsible for implementing and maintaining appropriate and robust monitoring and alerting across the business infrastructure and customer workload.

Please note that as part of this role, supporting and providing an on-call service to our customers is expected.

What You\’ll Do

Provide technical expertise, leadership, and act as a support specialist or point of escalation for services in order to maintain the continuity of all business infrastructure systems and customer workload

Monitor system usage and consumption. Research, identify and recommend software and applications that will improve the performance and stability of the infrastructure

Maintain knowledge on developments, trends, and best practices in technology

Efficiently troubleshoot and manage production incidents

Perform problem management and trend analysis on production instances

Compile and maintain system level documentation in line with business and ISO standards

Efficiently resolve complex problems in a highly technical environment in conjunction with the Principal Engineer and Service Delivery Team

Be a point of escalation for Infrastructure Engineers

Responsible for performing, undertaking capacity management and escalation processes

Help transition new services and handovers into the infrastructure components

Participate in an on call and shift rota

Work closely with colleagues and customers to ensure high quality service and support

Work with the Principal Engineer to define handover of customer-based solutions to the operational team

RequirementsWhat we are looking for?Essential

Bachelor\’s degree or 5-7 years equivalent experience

Fully conversant in data protection, backup and recovery technologies

Proven experience with storage technologies SAN, NAS, objective based technologies

Working and up to date knowledge of Windows Server OS, Linux and Unix OS, as well as hypervisor and authentication providers, some knowledge of integration into public cloud

Have experience of Linux and Microsoft PowerShell Scripting

Experience in an industry framework (ITIL, ISO 20000 / 27001 etc.)

Proven understanding in implementing and administering Cloud services, Domain Structures, local / global security policies, DNS and DHCP

Excellent 3rd line infrastructure and hypervisor Troubleshooting skills

Ability to communicate and understand complex technical information

Ability to explain technical issues in a non-technical way

Problem solving, logical troubleshooting and analytical skills as well as good communication skills

Ability to work unsupervised able to manage own time and workload

Awareness of Data Protection and governance framework

Experience of web, DB and file system administration

Desirable

Problem Management

Strong Cyber Security Awareness

Excellent knowledge of Data Protection technologies

Ability to work in a fast-paced delivery focused business

Have a commitment and passion to learn new skills

Compute and server-based hardware experience in VDI Technologies

BenefitsWho are we?Aro has 25 years\’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.As one of the UK\’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.In 2021 we were awarded the People Insight\’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

Company Pension Scheme and matching contributions

Company Perks portal

Private Medical insurance

Life assurance

25 days holiday plus bank holidays plus holiday trading

Your Birthday off, on us!

Health Club and Wellbeing Scheme

ARO Shares after 12 months employment

Employee Assistance Programme

Technical Training Academy and E-learning

Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

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Seniority levelMid-Senior level

Employment typeFull-time

Job functionOther

IndustriesIT Services and IT Consulting

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