At a Glance
- Tasks: Lead and mentor a tech team while solving complex IT challenges.
- Company: Join a dynamic company in Aberdeen with a hybrid work culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days holiday.
- Other info: Great career growth opportunities and continuous training available.
- Why this job: Make a real impact by designing innovative IT solutions for diverse clients.
- Qualifications: Strong IT knowledge and experience leading technical teams required.
The predicted salary is between 50000 - 50000 € per year.
We're looking for an experienced and technically strong Technical Lead to join our team and act as the senior point of expertise. This is a hands‑on role suited to someone who enjoys solving technical challenges, leading from the front, and supporting engineering teams through high‑level escalations and critical incidents.
What You’ll Do
- Lead and mentor a team of system administrators, network engineers, and support technicians, providing technical guidance and support across day‑to‑day operations and escalations.
- Design, implement, and support IT infrastructure solutions for multiple clients across on‑premises, cloud, and hybrid environments.
- Act as the primary technical escalation point for high‑priority or complex incidents, changes, and project work.
- Work directly with clients to understand business requirements and translate them into effective, scalable technical solutions.
- Support the onboarding and offboarding of MSP clients, ensuring smooth transitions and minimal disruption to services.
- Ensure consistent delivery of IT services in line with agreed SLAs, operational standards, and best practices.
- Collaborate with account managers and service coordinators to plan, prioritise, and deliver technical work effectively.
- Drive continuous improvement across systems, processes, documentation, and support procedures.
- Stay up to date with emerging technologies and provide recommendations to enhance services, systems, and overall client experience.
Requirements
Essential
- Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft Exchange / Microsoft 365.
- Experience with virtualisation, including VMware and Hyper‑V, along with backup and disaster recovery solutions.
- Solid understanding of network infrastructure, including firewalls, routers, switches, VLANs, and VPN technologies.
- Proficiency with cloud platforms, particularly Microsoft 365 and Microsoft Azure.
- Experience with remote monitoring and management (RMM) tools and working within managed service environments.
- Familiarity with cybersecurity best practices, patch management, endpoint protection, and system hardening.
- Proven experience leading, mentoring, or supporting technical teams within a collaborative environment.
- Excellent communication skills, both written and verbal, with the ability to engage confidently in client‑facing situations.
- Strong organisational and multitasking abilities, capable of managing multiple clients, priorities, and projects simultaneously.
- A proactive problem‑solver who remains calm and effective under pressure.
- Customer‑focused mindset with a commitment to delivering high levels of service and technical support.
Desirable
- Scripting and automation experience, particularly with PowerShell, would be advantageous.
- Comfortable working within ticketing systems and PSA platforms such as ConnectWise and Autotask.
Benefits
- Company Pension Scheme and matching contributions.
- Company Perks portal.
- Private Medical insurance.
- Life assurance.
- 25 days holiday plus bank holidays plus holiday trading.
- Your Birthday off, on us.
- Health Club and Wellbeing Scheme.
- ARO Shares after 12 months employment.
- Employee Assistance Programme.
- Technical Training Academy and E‑learning.
- Hybrid working.
IT Technical Lead employer: ARO Technology
Join a dynamic and innovative team as an IT Technical Lead in Aberdeen, where you'll not only tackle exciting technical challenges but also enjoy a supportive work culture that prioritises employee growth and well-being. With a competitive salary, comprehensive benefits including private medical insurance, and opportunities for continuous learning through our Technical Training Academy, we are committed to fostering a collaborative environment that empowers you to lead and mentor while making a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This gives potential employers a tangible look at what you can do, especially for a hands-on role like IT Technical Lead.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you would handle high-priority incidents or lead a team through challenges. Confidence in your answers can really set you apart!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT Technical Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technical Lead role. Highlight your experience with Windows Server, Active Directory, and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific projects or experiences that relate to the job description, and don’t forget to show your enthusiasm for the role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love proactive problem-solvers, so share stories that demonstrate your ability to stay calm under pressure and lead teams through tough situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ARO Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and cloud platforms like Microsoft 365 and Azure. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Leadership Skills
As a Technical Lead, you'll be expected to mentor and guide your team. Prepare examples of how you've successfully led teams or projects in the past. Highlight your communication skills and how you've managed high-pressure situations or escalations effectively.
✨Understand the Client's Needs
Familiarise yourself with the company's client base and their typical requirements. Be prepared to discuss how you would translate business needs into technical solutions. This shows that you're not just technically savvy but also customer-focused.
✨Stay Current with Emerging Technologies
Demonstrate your commitment to continuous improvement by discussing recent technologies or trends you've been following. Share any recommendations you might have for enhancing services or systems, which will show your proactive approach to problem-solving.
