At a Glance
- Tasks: Support and improve client IT systems in a hands-on technical role.
- Company: Dynamic tech company based in Aberdeen with a hybrid work culture.
- Benefits: Competitive salary, private medical insurance, 25 days holiday, and employee perks.
- Other info: Great career growth opportunities and a supportive learning environment.
- Why this job: Join a team where you can make a real impact on diverse IT environments.
- Qualifications: 1st/2nd line experience and knowledge of Windows Server and cloud services.
The predicted salary is between 28000 - 30000 € per year.
Location: Aberdeen (Hybrid - 3 days in the office)
Salary: £28,000 - £30,000
Contract type: Permanent
About the Role
We are looking for a Systems Engineer with 1st / 2nd line experience to join our team. This hands‑on technical role supports multiple clients, focusing on day‑to‑day support, maintenance and improvement of client IT systems. You will ensure that infrastructure remains stable, secure and meets service level agreements (SLAs). Experience will include both on‑premises and cloud environments. The role supports escalated issues from the service desk, assists with infrastructure changes and projects and helps keep client systems running smoothly.
Responsibilities
- Administer and support client servers, networks and storage solutions across diverse environments.
- Manage Active Directory, Group Policy, DNS, DHCP and related infrastructure services.
- Monitor system health and proactively respond to performance, capacity and availability issues.
- Oversee and test backup, disaster recovery and business continuity solutions.
- Deploy, manage and support Microsoft 365, Azure and other cloud services.
- Monitor, investigate and respond to security threats, vulnerabilities and breaches.
- Provide technical support for service desk issues.
- Troubleshoot incidents across networking, servers, applications and security layers.
- Maintain SLA compliance and deliver high‑quality customer service.
- Identify opportunities to improve efficiency, automation and service delivery.
- Stay current with emerging technologies and share knowledge within the team.
- Support a culture of quality, innovation and customer focus.
Qualifications
Essential
- Proven experience as a Systems Engineer or similar role within an MSP or multi‑client environment.
- Knowledge of Windows Server environments (2016/2019/2022) and Active Directory, including Group Policy, DNS, DHCP and file/print services.
- Experience supporting and troubleshooting Microsoft 365 and Azure environments, including Exchange Online, Intune and SharePoint.
- Understanding of networking fundamentals, including VLANs, routing, firewalls and VPNs.
- Hands‑on experience with backup, disaster recovery and business continuity solutions (e.g. Veeam, Datto, Acronis).
- Familiarity with RMM tools such as Datto RMM, N‑able or ConnectWise.
- Experience supporting infrastructure projects such as migrations, upgrades and deployments.
- Excellent communication skills with the ability to interact professionally with clients at all levels.
- Strong organisational skills with the ability to prioritise workload, meet deadlines and work under pressure.
- High attention to detail with strong documentation skills.
- A proactive team player with a willingness to learn and share knowledge.
- Full UK driving licence (onsite client visits are required).
Desirable
- Knowledge of firewalls and network security appliances (e.g. Sophos, Fortinet, Cisco, WatchGuard, SonicWall).
- Experience with Azure Virtual Desktop (AVD), Entra ID (Azure AD) or hybrid environments.
- Proficiency in virtualisation technologies such as VMware or Hyper‑V.
- Familiarity with cloud cost management or optimisation tools.
- Exposure to automation frameworks or infrastructure‑as‑code tools (e.g. Terraform, Ansible).
- Experience supporting macOS or mobile device management (MDM) platforms.
- Understanding of cybersecurity frameworks and standards (e.g. Cyber Essentials, ISO 27001, NIST).
Certifications (Desirable but not essential)
- Microsoft: Azure Administrator Associate (AZ‑104) or Microsoft 365 Certified: Modern Desktop Administrator.
- CompTIA: Network+, Security+ or Server+.
- VMware Certified Professional (VCP) or Veeam Certified Engineer (VMCE).
- Vendor certifications (e.g. Fortinet, Sophos, Cisco).
- ITIL Foundation certification or experience working in ITIL‑aligned environments.
Benefits
- Salary: £28,000 – £30,000 per annum.
- Company pension scheme with matching contributions.
- Company perks portal.
- Private medical insurance.
- Life assurance.
- 25 days holiday plus bank holidays and holiday trading days.
- Birthday off.
- Health club and wellbeing scheme.
- Employee assistance programme.
- ARO shares after 12 months employment.
- Technical training academy and e‑learning.
- Hybrid working arrangement.
IT Systems Engineer employer: ARO Technology
Join a dynamic team as an IT Systems Engineer in Aberdeen, where we prioritise employee growth and well-being. With a hybrid working model, competitive salary, and a comprehensive benefits package including private medical insurance and a company pension scheme, we foster a culture of innovation and quality. Our commitment to continuous learning through a technical training academy ensures that you will thrive in your career while enjoying a supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT systems. It's a great way to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in systems engineering. This can really make you stand out during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to Windows Server, Active Directory, and cloud services. We want you to feel confident and ready to impress!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Systems Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Systems Engineer role. Highlight your experience with Windows Server, Active Directory, and cloud environments like Microsoft 365 and Azure. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:In your application, don't forget to mention specific technical skills and tools you've worked with, like RMM tools or backup solutions. We’re keen on seeing your hands-on experience, so be sure to include relevant examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ARO Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server environments, Active Directory, and cloud services like Microsoft 365 and Azure. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in previous roles. Think about times when you had to troubleshoot incidents or manage escalated service desk issues, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Customer Service Mindset
Since this role involves interacting with clients, it's crucial to highlight your communication skills. Be prepared to discuss how you've maintained high-quality customer service and met SLAs in your previous positions. A positive attitude goes a long way!
✨Stay Current with Emerging Technologies
Show your enthusiasm for learning by discussing any new technologies or trends you've been following. Whether it's automation tools or cybersecurity frameworks, demonstrating your commitment to staying updated will impress the interviewers.
