IT Operations Engineer

We are looking for an experienced IT Operations Engineer role based within our Internal IT team. As such, you will be a key resource in helping the team deliver our IT platform strategy into the ARO Group. We are looking for an IT professional who is passionate about helping and supporting their colleagues along with creating and supporting a world class IT platform. You will combine your technical skills with your industry experience to ensure we have an IT platform that supports the Group goals and objectives.

As part of your role, you will work with the IT Manager to identify emerging technologies and opportunities for innovation across the ARO IT Platform. You will contribute to initiatives aimed at improving operational efficiency, cost-effectiveness, and scalability, ensuring IT remains a key enabler of business growth. You will be comfortable working directly with colleagues at all levels of the business and across all of our sites. This role offers flexibility with hybrid working, allowing you to balance remote work with on-site collaboration to ensure strong alignment with all business units and maintain on‑ground visibility for internal IT. Please note that this is a Hybrid role with onsite requirement in Liverpool 3 days a week and occasional travel to our various locations across the UK. You must be able to commute to the office and have your own transport.

What You'll Do

• Ensuring our service levels are meeting the requirements of the business
• Developing, delivering and supporting an IT platform that helps the Group deliver its commercial objectives
• Collaborate closely with subject matter experts for our core applications to ensure efficiencies and operational effectiveness
• Constantly review our internal IT platform to ensure it offers resilience, flexibility and value for money
• Maintain a high degree of information security in line with our ISO 27001 accreditation
• Develop a deep understanding of how the Group operates so our IT service and platform provides a value added service
• Build positive relationships throughout the Group and maintain high levels of communication with key stakeholders and colleagues
• Be proactive in your approach to our system hygiene
• Managing, administering, deploying and configuring the ARO server estate, including Active Directory and Group Policy creation
• Governance control of the O365 estate, AD hygiene and wider MS licensing
• Help us to more strategically adopt and make best use of the Microsoft Azure Platform
• Administering, deploying and configuring Microsoft Exchange Server
• Ensure the ongoing reliability, availability and serviceability of the ARO IT platform
• Work closely with the IT Manager and complement each other's skills and experience to help drive continuous improvement for our Internal IT offering
• Provide technical support to your team members and colleagues both remotely or on-site as required
• Ensuring system hygiene is at the highest possible level

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
• Minimum of 5 years of experience in IT infrastructure and networking
• Good understanding of MS licensing
• Strong technical skills in Windows Server, Active Directory, Exchange, Hyper‑V and networking technologies
• Experience with cloud computing platforms, such as Azure or AWS
• Excellent analytical and problem‑solving skills, with the ability to troubleshoot complex technical issues
• Strong communication and interpersonal skills, with the ability to work collaboratively with others
• Ability to prioritise and manage multiple tasks in a fast‑paced environment
• Experience working in an ITIL‑based environment is preferred
• Essential Server Operating Systems including up to Microsoft Server 2022
• Good knowledge of Azure
• Understanding of server farms, both physical and virtualised
• Appreciate the relationship between multiple endpoints and servers in a truly mixed environment
• Knowledge of best practice information security aligned with ISO 27001
• Good understanding of O365 administration and deployment, including Intune
• Server Virtualisation Environments such as Microsoft Azure, Hyper‑V
• VEEAM
• Server Hardware configuration and recommendation
• WIFI - Ubiquiti or Meraki
• Understanding of IP troubleshooting skills including DHCP, DNS, IP addressing

Benefits

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E‑learning
• Hybrid working