At a Glance
- Tasks: Deliver exceptional service to mobile customers and resolve issues efficiently.
- Company: ARO Technology, a dynamic tech company with a supportive culture.
- Benefits: Competitive salary, hybrid work, 25 days holiday, and health perks.
- Other info: Opportunity for career growth and technical training in a fast-paced environment.
- Why this job: Join a vibrant team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong problem-solving skills required.
The predicted salary is between 23875 - 24500 £ per year.
We are currently looking for 2 Mobile Support Advisors to join our Support team in Farnborough! In this role, you'll deliver exceptional service to our mobile customers, ensuring every interaction meets the highest standards of accuracy and professionalism. You'll provide comprehensive support and resolve issues in line with agreed SLAs, making a real impact on customer satisfaction. Please note that this role is a hybrid based in our Farnborough office. You will be required to work on site 3 days a week which is usually Tuesday‑Thursday alongside the team.
What You'll Do
- Support customers alongside the Mobile Support team via calls and cases
- Own and manage customer tickets in the ARO database, ensuring SLA compliance
- Prepare quotes, process hardware and customer orders, manage stock, and handle billing charges
- Liaise with third‑party suppliers and internal teams to ensure timely delivery, updates, and resolutions
- Provide product, network, and troubleshooting support, routing tickets to the appropriate teams
- Maintain accurate customer documentation and database records
- Prioritise and manage workload, including weekly/monthly individual tasks
- Assist management with escalations, sensitive issues, reporting, and general workload
- Attend and contribute to weekly and monthly meetings
- Build strong working relationships across teams to deliver exceptional customer account management
Additional Responsibilities for VIP Customers
- Support customers alongside the Mobile Support team via calls, emails, and tickets, including dedicated support for VIP customers
- Own and manage customer tickets in the ARO database, ensuring SLA compliance and prioritisation of VIP accounts
- Act as a key point of contact for VIP customers, providing proactive updates and high‑touch service
Requirements
Essential
- Experience working within a customer facing role
- Previously worked in a role having to problem solve and learn products and processes within a timely manner
- High level of attention to detail
- Experience working in a fast paced environment
- Understanding/working knowledge of Microsoft Office
- Excellent communication skills
Desirable
- Previous experience working in an MSP/Similar role
Benefits
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
- Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Mobile Support Advisor in Hampshire employer: ARO Technology
ARO Technology is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model in the vibrant location of Farnborough. With a comprehensive benefits package including private medical insurance, generous holiday allowances, and a commitment to ongoing training, employees are empowered to thrive both personally and professionally. Join a supportive team where your contributions directly enhance customer satisfaction and where you can enjoy a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Support Advisor in Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ARO Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ARO Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mobile Support Advisor in Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ARO Technology:Your cover letter is your chance to shine! Tell us why you want to work at ARO Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ARO Technology!
How to prepare for a job interview at ARO Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
