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For Companies At a Glance
- Tasks: Manage daily tasks and support customer off-boarding in a dynamic team.
- Company: Join ARO, a leading IT and communication expert with a fun, collaborative culture.
- Benefits: Enjoy competitive salary, hybrid working, 25 days holiday, and health perks.
- Why this job: Make a real impact by improving processes and enhancing customer experiences.
- Qualifications: Self-motivated with excellent communication and time-management skills.
- Other info: Be part of an award-winning workplace focused on employee wellbeing and growth.
The predicted salary is between 20000 - 26000 £ per year.
Overview
Job Title: Central Services Co-ordinator
Location: Any ARO Office – Hybrid
Salary: £23,000 – £26,000
Contract type: Permanent
About The Role
Our Central Services Co-ordinators are responsible for the management of daily, weekly, and monthly tasks that come into the team. We are looking for someone that has a passion for process, working closely with key experts in other departments including sales, products, commercial, billing and customer service to support all central services, off-boarding, credit approval and maintenance processes.
You will be responsible for the management and delivery of customer off-boarding across the collaboration sector. Working with service and sales teams to provide a tailored approach and ensure every project is delivered to the customers\’ needs.
Working to evolve our service delivery standards, adapting, and improving our processes to ensure we add value, exceed expectations, and set us apart in the marketplace.
What You\’ll Do
- Support with the management of all activities within the Central Services and Off-boarding Team
- Work with relevant areas of the business to ensure that all work is managed and delivered effectively, ensuring the best possible customer experience
- Maintain an ethos of continual improvement to ensure that all processes and tasks are being delivered in a time and cost-effective manner
- Liaise with the Central Services & Off-boarding Manager to ensure any viable solutions are made visible to higher management and technical teams
- Completion of the Off-Boarding process in its entirety, including calculating ETF fees, liaising with suppliers, and manually ending billing
- Maintain comprehensive reports and ensure these are used effectively and monitored – for example, Leavers Logs, Unsolicited Cancellations, Credit Approval and Maintenance Contract Reconciliations
- Be the point of escalation for Credit issues
- Liaise with customer directly affected by Off-boarding to understand our weaknesses as a business and look to retain
- Support with Maintenance Pre and post bill checks, Start Date Aligned, Zero Selling Price, Do Not Bill, Live Not Live, Nominal Report, Wildix Report (3rd party renewals) and Teams reconciliation reports
- Maintain the Enquiries mailbox, ensuring the requests that come in are quickly passed to the correct department across the business
- Maintain a good understanding of the product portfolio and have overall commercial awareness for the business
Requirements
What we are looking for?
Essential
- A Service-focused individual who is self-motivated
- Experience of using our systems, AKJ/BOLT/Dynamics
- Motivational team member, who looks for continual improvement
- Excellent Time management and prioritisation skills
- The ability to use own initiative and think ‘outside the box
- Excellent written and oral communication skills including task escalation skills
Desirable
- Knowledge of most standard desktop software applications e.g., excel, word, outlook etc
- Excellent organization; project management; time management and communication skills
Benefits
Who are we?
ARO has 25 years\’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK\’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight\’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
- Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
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Central Services Co-ordinator employer: ARO Technology
Contact Detail:
ARO Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Services Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at ARO on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Central Services Co-ordinator role.
✨Tip Number 2
Prepare for the interview by understanding ARO's culture and values. Familiarise yourself with their services and think about how your skills can contribute to their mission of delivering a seamless technology experience.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss examples where you've improved processes or tackled challenges, as this aligns perfectly with the continual improvement ethos ARO values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ARO team.
We think you need these skills to ace Central Services Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with process management and customer service. We want to see how your skills align with the role of Central Services Co-ordinator!
Show Your Passion: Let us know why you're excited about this position! Share your enthusiasm for continual improvement and how you can contribute to enhancing our service delivery standards.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well so we can easily see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role directly!
How to prepare for a job interview at ARO Technology
✨Know Your Processes
Familiarise yourself with the off-boarding and credit approval processes mentioned in the job description. Be ready to discuss how you can improve these processes and provide examples from your past experiences.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your written and oral communication skills. You might be asked to explain a complex process or how you would handle customer queries, so practice articulating your thoughts clearly.
✨Highlight Your Team Spirit
This position requires collaboration with various teams. Share examples of how you've successfully worked in a team environment, focusing on your ability to motivate others and contribute to a positive atmosphere.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to think outside the box to resolve issues, especially in relation to customer service or process improvements, and be prepared to share those stories.